Donnia Pearson
Elkridge,MD
Summary
Detail-oriented and articulate professional with excellent written and oral communication skills. Adept at conveying complex information clearly and effectively to diverse audiences. Known for maintaining fairness objectivity, and impartiality in decision-making processes. Strong ability to analyze information, resolve conflicts, and foster positive interactions. A collaborative team player who is highly organized and upholds integrity and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Parole/Probation Agent
Department Of Public Safety And Correctional Services
Gaithersburg, MD
11.2023 - Current
- Responsible for supervising individuals placed on probation or released on parole, ensuring compliance with Court-ordered conditions.
- Prepares detailed reports for the court regarding supervised individuals' progress, violations, and recommendations for modifications to conditions of supervision.
- Collaborates with treatment providers to ensure coordinated care for supervised individuals addressing substance abuse, mental health, or other needs.
- Document and maintain accurate records of all interactions with supervised individuals.
- Investigates court cases
- Motivational interviewing
- Obtains samples of saliva and/or test results to detect the use of drugs to ensure compliance with conditions of supervision.
- Analyzes, interprets, and assesses case information of the supervised individuals' risk and identifies offender criminogenic needs.
Energy Assistance Clerk
Great Lakes Community Action Partnership
Fremont, OH
06.2019 - 01.2023
- Directed through intake interviews with clients to assess their eligibility for multiple energy assistance programs to determine specific needs.
- Supported clients in completing required application forms and documentation, ensuring accuracy, and compliance with program guidelines.
- Collected and entered data, computed energy budgets, and verified eligibility documentation.
- Processed utility assistance applications daily through a statewide electronic database for customers facing disconnections of service, performed case management, and file management.
- Collaborated with internal teams and external agencies to verify client information and resolved discrepancies to facilitate prompt processing of energy assistance applications.
- Delivered exceptional customer service by answering inquiries, addressing concerns, directing clients to appropriate resources, and support services.
Education
Bachelor of Science - Criminal Justice
Bowling Green State University
Bowling Green, OHAssociate of Applied Science - Criminal Justice
Bowling Green State University
Bowling Green, OHSkills
- Management
- Team Leadership
- Analytical Problem Solving
- Verbal & Written Communication
- Interview Facilitation
- Research and Investigations
- Case Management
- Documentation & Report Writing
- Negotiation & Conflict Resolution
- Microsoft Office
Certification
State of Maryland Police and Correctional Training Commissions Certification~Parole/Probation Agent.
The Board of Trustees of the Community College of Baltimore County~Corrections Professional.
Timeline
Parole/Probation Agent
Department Of Public Safety And Correctional Services
11.2023 - Current
Energy Assistance Clerk
Great Lakes Community Action Partnership
06.2019 - 01.2023
Bachelor of Science - Criminal Justice
Bowling Green State University
Associate of Applied Science - Criminal Justice
Bowling Green State University