Donnie Ford
Jacksboro,TN
Summary
Began career with Department of Children's Services as an FSW in Union Co. carrying a foster care caseload beginning on 12/31/2001 and transitioned to a Multi-faceted Regional Facilitator for the East region of the Department of Children's Services for the past 18 years covering a wide range of Child and Family Team meetings to develop strength's based action plans to meet the family's needs and catered the plans to make them unique to the family's strengths and needs. Spear headed best practice trends in the East region and modeled those practices. Certified back-up facilitator candidates and completed their assessments to provide to Central office. Have assisted the region with carrying caseloads in the past due to low staffing in the region and currently am assisting foster care with completing F2F visit's out of region with contract foster home and contract residential placements with East region youth. Complete documentation of Child and Family Team meetings that are moderated and submit into the TFACT's file. Currently involved in the Mentoring certification program in order to provide better qualified training and preparation of new employee's in the region.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Facilitator East Region
Department Of Children's Services, State Of TN
LaFollette , TN
12.2001 - Current
- Certified Skilled Facilitator in East Region for 18 plus years.
- Lead facilitator in unit for multi region facilitation CQI that meets quarterly.
- Team leader in charge of unit when TL is on leave.
- Model best practice initiatives within East region.
- Certify back up facilitator candidates within region to certify them for back up pool.
- Lead critical CFTM's with family's to develop quality permanency planning to transition children in custody back to their family's as well as leading prevention CFTM's to develop safety plans to ensure that children remain in home safely with their family.
- Have earned exceeded performance goals related to P4P goals within job responsibilities since P4P was instituted.
Outside Sales Representative
Home Beneficial Life Insurance
Kingston , TN
01.1996 - 01.2001
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Created strategic brand building events to promote current product portfolio.
- Managed established book of business in Anderson Co. and collected premiums from those clients weekly, monthly, quarterly, semi-annually, and annually.
- Completed up sales with existing client base as their financial needs changed to meet their life insurance needs.
- Completed daily outbound calls, up to 4 hours per day
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Prospected continuously for new potential customers and maintained robust conversion rate
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Established new accounts through cold calling and personal visits to potential customers
- Created strategic brand building events to promote current product portfolio
Education
Bachelor of Science - Criminal Justice
The University of Tennessee - Chattanooga
Chattanooga, TN05.1995
Skills
- Decision Making
- Good Communication skills
- Work well with other's with collaborative goal's of team
- Work productively in high stress environment and situations
- Operating Procedures and Policies
- Team player
- Adapt well to changing work responsibilities
Accomplishments
Employee of Month (2017)
Mentor certification training currently
20 years of service with Department of Children's Service's
Certified regional facilitator in East Region
Certification
Certified Regional Facilitator (East) region
Participating in Mentoring certification through Central office currently
Timeline
Regional Facilitator East Region
Department Of Children's Services, State Of TN
12.2001 - Current
Outside Sales Representative
Home Beneficial Life Insurance
01.1996 - 01.2001
Bachelor of Science - Criminal Justice
The University of Tennessee - Chattanooga
Certified Regional Facilitator (East) region
Participating in Mentoring certification through Central office currently
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