Jerika Carter-Gooden
Memphis,TN
Summary
Dynamic professional with a proven track record in case management and teaching, with the Department of Children's Services, State of TN. Expert in relationship building, case documentation, and classroom management. Achieved significant improvements in client service delivery and student academic growth through effective problem-solving and mentoring skills.
Overview
17
17
years of professional experience
Work History
Case Manager 3
Department Of Children's Services, State Of TN
01.2023 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conduct thorough assessments of children/families situations, identifying issues, goals, and necessary interventions to provide safety, permanency and well being.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Physician Suspension Coordinator
Methodist Lebonheur Healthcare
09.2013 - 12.2023
- Worked collaboratively with medical professionals and faculty to comply with standards/guidelines to avoid suspension of medical privileges throughout the Methodist Healthcare system.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Notified medical professionals regarding updating medical record documentation , delinquency and potential suspension.
Substitute Teacher
Memphis City Schools
08.2008 - 05.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
Master of Science - Health Services Administration
Strayer University
Memphis12-2011
Bachelor of Science - Business Administration Human Resources Management
Strayer University
Memphis09-2008
Skills
- Problem-solving
- Relationship building and management
- Case documentation
- Teaching and mentoring
- Work Planning and Prioritization
- Customer service
- Classroom management
- Time management
- Case management
Timeline
Case Manager 3
Department Of Children's Services, State Of TN
01.2023 - Current
Physician Suspension Coordinator
Methodist Lebonheur Healthcare
09.2013 - 12.2023
Substitute Teacher
Memphis City Schools
08.2008 - 05.2013
Master of Science - Health Services Administration
Strayer University
Bachelor of Science - Business Administration Human Resources Management
Strayer University
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