Donnie Goins
Chattanooga,TN
Summary
Dynamic Project Manager with a proven track record at Randy Wilson Painting, excelling in project planning and relationship building. Expert in optimizing resource allocation and mentoring teams, I drive successful project execution while fostering strong client partnerships. Adept at problem-solving and enhancing operational efficiency, I ensure timely project delivery and client satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent customer service with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Project Manager
ChattaPro Painters
Chattanooga, TN
09.2020 - 10.2025
- Directed project planning and execution for residential and commercial painting initiatives.
- Managed schedules, budgets, and resource allocation to guarantee timely project completion.
- Facilitated collaboration with clients to establish project scope, objectives, and deliverables.
- Guided junior team members in adopting best practices and optimizing workflow processes.
- Cultivated strategic partnerships with suppliers to enhance procurement efficiency.
Field Service Technician
2B Solutions
Evansville, IN
08.2017 - 08.2020
- Resolved complex technical issues in customer equipment to ensure optimal functionality.
- Executed installation and configuration of hardware and software systems on-site to optimize client operations.
- Facilitated training sessions and provided ongoing support to clients, enhancing user proficiency with systems.
- Executed routine maintenance checks to ensure optimal equipment performance.
Sales Inspector
Cook's Pest
Chattanooga, TN
08.2014 - 08.2017
- Executed thorough inspections to identify pest issues and recommend effective treatment solutions.
- Formulated and executed customized pest management strategies aligned with client requirements and property specifications.
- Facilitated training for new staff on inspection protocols, safety procedures, and customer service standards.
- Oversaw meticulous record-keeping of inspections, treatments, and follow-up actions to ensure compliance.
Education
High School Diploma -
Tyner High School
Chattanooga, TN05-1989
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Relationship building
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Sales presentations
- Objection handling
- Sales strategy development
- Sales reporting
- Sales training
- Closing techniques
- Upselling strategies
Timeline
Project Manager
ChattaPro Painters
09.2020 - 10.2025
Field Service Technician
2B Solutions
08.2017 - 08.2020
Sales Inspector
Cook's Pest
08.2014 - 08.2017
High School Diploma -
Tyner High School