Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
30
30
years of professional experience
Work History
Business Development and Sales
Featherlite Coaches
Suffolk, Virginia
01.2026 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Achieved cost-savings by developing functional solutions to problems.
CEO / Managing Director
A6 JUNG North America
King, North Carolina
02.2024 - 01.2026
Developed and implemented strategic business plans to increase company profitability.
Led strategic planning initiatives to drive company growth and market expansion.
Cultivated relationships with key partners, resulting in expanded business opportunities and collaboration.
Analyzed industry trends to inform decision-making and strategic direction.
Implemented innovative solutions that effectively addressed challenges and enhanced overall productivity.
Directed operational processes to improve efficiency and streamline workflows.
Oversaw the daily operations of the organization and ensured compliance with applicable laws and regulations.
Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
Negotiated contracts with vendors to secure competitive pricing for goods or services.
Cultivated relationships with external organizations to build partnerships that benefited both parties.
Analyzed market trends and customer data to inform decision-making processes.
Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
Implemented strategic offerings to enhance company's suite of products and services.
Introduced innovative approaches that improved efficiency while reducing costs.
Developed long-range plans for business growth, contributing to a significant increase in annual sales.
Oversaw financial management, ensuring budget adherence and resource allocation.
Represented the organization at conferences and networking events.
Specialty Sales Manager
Featherlite Trailers
Cresco, Iowa
12.2016 - 02.2024
Developed strategic sales initiatives to promote Featherlite Trailers' product lines.
Gained market share in new sales performance through aggressive team training.
Developed and significantly grew assigned territory using strong engagement and marketing skills.
Analyzed market trends to identify new opportunities for trailer sales growth.
Optimized product and service offerings to diversify customer base and reach additional market segments.
Monitored competitive activities, trends, and pricing to create effective merchandising plans.
Negotiated contracts with vendors to ensure best prices on products while maintaining quality standards.
Established and maintained professional relationships with targeted account groups.
Collaborated with marketing to enhance promotional materials and campaigns.
Conducted product demonstrations to educate customers on trailer features.
Resolved customer complaints in a timely manner by providing solutions that meet their needs.
Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Director of Motorsports Sales & Marketing
Kentucky Trailers
Louisville, Kentucky
08.2012 - 12.2016
Monitored industry trends to identify opportunities for expansion and innovation.
Analyzed market trends to inform product development and business strategy decisions.
Monitored market conditions and competitor activities to inform business decisions.
Fostered relationships with key stakeholders to ensure alignment on business objectives.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Negotiated agreements with external partners such as contractors or consultants.
Enhanced customer satisfaction through the development of service improvement initiatives.
Served as a public spokesperson at industry events or conferences.
Represented the organization at industry events, conferences, and public meetings.
Proposed or approved modifications to project plans.
Director of Sports Marketing
Featherlite Luxury Coaches
Sanford, Florida
06.2005 - 07.2012
Developed and executed marketing strategies to increase brand awareness and market share.
Analyzed market trends to inform product development and marketing strategies.
Monitored industry trends to identify opportunities for expansion and innovation.
Led strategic initiatives to enhance luxury coach design and customer experience.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Oversaw operational processes to ensure high-quality standards in coach production.
Analyzed data to inform decision-making and strategic direction.
Identified opportunities for process optimization through data analysis.
Monitored market conditions and competitor activities to inform business decisions.
Acted as spokesperson at industry events, representing company values and objectives.
Prepared presentations for board meetings summarizing key developments within the company.
Resolved customer inquiries and complaints requiring management-level escalation.
Account Executive / Project Manager
SPEVCO
Pfafftown, North Carolina
05.2003 - 06.2005
Cultivated client relationships to enhance customer satisfaction and loyalty.
Developed tailored proposals to meet client needs and expectations effectively.
Negotiated contracts with clients to ensure profitable outcomes for the company.
Negotiated contract terms to ensure favorable agreements for both parties.
Identified customer needs by asking questions and advising on best solutions.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
Presented product demonstrations to showcase features and benefits to clients.
Identified potential new customers through research of industry trends and competitive analysis.
Conducted market research to identify new business opportunities.
Generated weekly reports on sales performance against targets for upper management review.
Managed multiple projects with competing deadlines simultaneously.
Developed and maintained project plans, timelines, and budgets.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Maintained records of all documents related to each project including specifications, change orders, invoices.
Led meetings with internal team members, consultants and contractors.
Attended training sessions to enhance sales techniques and industry knowledge. on topics related to sales techniques or industry regulations.
Territory Manager
Featherlite Trailers
Cresco, Iowa
09.2002 - 04.2003
Developed territory plans to enhance market presence for Featherlite Trailers.
Developed and implemented strategies to increase sales in the territory.
Conducted comprehensive market analysis to identify new business opportunities.
Conducted market analysis to identify growth opportunities in assigned regions.
Managed relationships with dealers to ensure product availability and support.
Worked closely with existing accounts to grow market share.
Established relationships with key customers, vendors, and distributors in the area.
Coordinated training sessions for sales teams on product features and benefits.
Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
Led training sessions for sales representatives to enhance product knowledge and sales techniques.
Collaborated with cross-functional teams to align sales efforts with company goals.
Implemented marketing strategies to promote new trailer models effectively.
Coordinated trade shows and other promotional events to raise brand awareness in the territory.
Devised territory sales plans to exceed revenue and market penetration goals.
Evaluated customer feedback to improve service delivery and product offerings.
Provided feedback on product performance from customers in order to inform product development decisions.
Resolved customer complaints promptly and professionally.
Stayed current on competitor sales, prices and products.
Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
Created presentations for potential customers highlighting products' features and benefits.
Established clear communication channels with team members to ensure alignment of sales objectives.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Corporate Sales & Marketing Manager
Golden Gait Trailers
Huntersville, North Carolina
08.1996 - 09.2002
Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
Coordinated trade shows and events to enhance product visibility and elevate brand presence.
Planned and coordinated events, including conferences and exhibitions, to generate leads and promote products. to promote products and services.
Developed partnerships with external organizations to drive joint promotions and collaborative marketing efforts.
Analyzed market trends to identify new opportunities for growth and expansion.
Evaluated customer feedback to refine product offerings and improve service quality.
Maintained relationships with existing clients by ensuring their needs are met on time.
Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Education
Bachelor of Arts - Political Science
Clemson University
Clemson, SC
08-1995
Skills
Strategic planning
Sales forecasting
Project management
Contract negotiation
Customer relationship management
Customer engagement
Creative solutions
Team collaboration
Effective communication
Relationship building
Problem solving
Time Management
Customer service
Telecommunication Strategies
Affiliations
Mountain Climbing - Summit Mt. Kilimanjaro and Everest Base Camp
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange
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