Donnie McKenzie
Renton,WA
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, EPIC and EMR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Surgery Scheduler
Pediatrix
01.2022 - Current
- Collaborated with infusion and pharmacy centers to set up home care and treatments
- Conduct onboarding processes by training, hiring, and coaching new hires to ensure competent and compliant workers
- Communicated with ER and NICU to scheduled urgent surgeries
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Coordinated team activities to team build
- Made decisions and exercised good judgment in complex situations
- Assisted Clinical management in review and improvement.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Surgery Scheduler
Polyclinic
02.2018 - 10.2021
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Education
Post Master’s Certificate in Healthcare Administration -
University of Phoenix-Online Campus
Skills
- Insurance claims and referral management
- EMR/EHR
- CPR
- Schedule Coordination
- Problem Solving, Collaboration
- Medical transcription
- Account management
- Leadership
- Medical terminology
- Patient Admission & Discharging
- Composition
- HIPAA Compliance
- MS Office
- Obtaining authorizations
- Epic
- Teamwork orientation
References
Upon Request
Certification
- Licensed Pharmacy Tech Assistant
Timeline
Lead Surgery Scheduler
Pediatrix
01.2022 - Current
Surgery Scheduler
Polyclinic
02.2018 - 10.2021
Post Master’s Certificate in Healthcare Administration -
University of Phoenix-Online Campus