Melissa Marie Scanlan
Edgewood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, while utilizing my broad range of expertise and many years of experience in a surgical specialty clinic.
Overview
21
21
years of professional experience
Work History
Lead Surgery Scheduler
Salish Specialty Services
05.2024 - Current
- Assisted in the start up of surgical specialty clinic
- Spearheaded the implementation of multiple department workflows.
- Proven ability to learn quickly and adapt to new situations.
- Executed daily operations of multiple administrative positions. These operations are the same I performed at my previous position with Franciscan Surgical Associates.
Surgery Scheduler
Franciscan Surgical Associates
09.2012 - 05.2024
- Scheduling surgeries and processing outgoing referrals for multiple providers
- Verifying insurance and network status
- Coding and obtaining prior authorization for surgeries
- Processing outgoing referrals and authorizations for studies
- Maintaining the providers block time to ensure proper utilization
- Support and training
- Assistance in training newly hired employees
- Performing lunch coverage and filling in for the front desk staff
- Building resources and references
- Contact with OR director and product representatives
- Catalog of outside specialty providers and locations
Lead Patient Access Representative
Franciscan Surgical Associates (formerly Mt. Rainier Surgical Associates)
06.2005 - 05.2024
- Answering multi-lined phones, and triaging calls
- Scheduling appointments for up to five physicians
- Verifying insurances
- Chart review to ensure all pertinent records are available for appointment
- Handling incoming and outgoing paper work
- Posting payments and preparing bank deposits
- Maintaining the clinic is supplied with needed office supplies
- Training newly hired employees
Education
Certificate - Administrative Medical Assistant
Bates Technical College
Tacoma, WA06.2005
Diploma - undefined
E.B. Walker High School
Puyallup, WA06.2001
Skills
- Multitasking and prioritization
- Facility, provider, and patient coordinating
- Insurance verification and pre-certifications
- Calendar management
- Data entry proficiency
- Scheduling expertise
- Office workflow support
Timeline
Lead Surgery Scheduler
Salish Specialty Services
05.2024 - Current
Surgery Scheduler
Franciscan Surgical Associates
09.2012 - 05.2024
Lead Patient Access Representative
Franciscan Surgical Associates (formerly Mt. Rainier Surgical Associates)
06.2005 - 05.2024
Diploma - undefined
E.B. Walker High School
Certificate - Administrative Medical Assistant
Bates Technical College