Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donnie McKenzie

Renton,WA

Summary

Detail-oriented Schedule Coordinator with a strong track record in managing 200+ appointments daily and optimizing scheduling efficiency. Proficient in EMR systems and effective communication, ensuring seamless patient care and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Schedule Coordinator

AudioNova
Tukwila, WA
07.2024 - Current
  • Coordinate 200+ appointments, ensuring seamless scheduling for procedures, diagnostics, and specialty care
  • Partner with transportation and escort services to guarantee safe, timely patient travel for critical appointments and surgeries
  • Verify billing accuracy and diagnosis coding in collaboration with medical providers to reduce errors and delays
  • Managed walk-in schedules as well as assist patients needs during walk-in hours
  • Secure prior authorizations and Letters of Agreement (LOAs) for out-of-network services, minimizing scheduling disruptions
  • Manage high-volume communication channels (calls, emails, faxes) while maintaining responsiveness and accuracy
  • Handled clinic inventory and manage clinic books and orders

Lead Surgery Scheduler

Pediatrix
Seattle, WA
01.2022 - 07.2024
  • Scheduled surgical procedures by coordinating with medical staff and patients.
  • Managed patient records using electronic health record systems to ensure data accuracy.
  • Communicated pre-operative instructions to patients, enhancing understanding and compliance.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations.
  • Trained new staff on scheduling protocols and software usage for improved workflow consistency.
  • Oversaw appointment availability, optimizing scheduling efficiency across multiple surgeons.

Education

Cyber Security

American$Equlity
Seattle, WA
06-2025

Skills

  • Meeting scheduling
  • Task delegation
  • Deadline oriented
  • Office administration
  • EMR systems proficiency

Certification

  • Licensed Pharmacy Technician License - 3 years

Timeline

Schedule Coordinator

AudioNova
07.2024 - Current

Lead Surgery Scheduler

Pediatrix
01.2022 - 07.2024

Cyber Security

American$Equlity