Donnielle Donaldson
Eagle Harbor/ Three Saints Bay
Martinsburg,WV
23
years of professional experience
I started my career at the National Tracing Center in 1998. I have worked my way through the ranks gaining knowledge and responsibility. My goal is to use my 25+ years of tracing knowledge and passion for tracing into accurate investigative leads for law enforcement.
Work History
Supervisor OBR-Nights
1 Year 7 Months- - Monitored and documented employee attendance, behavior, performance (accuracy and productivity) to ensure compliance with standards
- - Maintained order and discipline within group to foster a productive work environment
- - Maintain order and discipline within the group
- - Address procedural, behavioral, or disciplinary issues
- - Manage time to efficiently complete the actions within acceptable service and accuracy levels
- - Monitor and prioritize work
- - Ensure that all company procedures are followed
- - Assist with training of new employees
- - Addressed procedural, behavioral, and disciplinary issues to maintain workplace standards.
- - Monitored and prioritized daily work tasks to ensure timely completion.
- - Create spreadsheets to track attendance and performance
- - Assist employees with developing skills to improve/ maximize performance
- - Identify and submit complex and / or potential problems to appropriate levels of management
- - Ability to accurately record and report production numbers
- - Excellent at communication with various audience levels, both written and verbal
- National Services Center
- Martinsburg, WV United States
- Supervisor- OBR Nights
- Supervisor- Kelly Chapman
Supervisor- OBR-Nights
2 Years 8 Months- - Monitored and documented employee attendance, behavior, performance accuracy and productivity to maintain standards
- - Maintain order and discipline within the group
- - Maintain order and discipline within my group
- - Manage time to efficiently complete the actions within acceptable service and accuracy levels
- - Ability to accurately record and report production numbers
- - Excellent at communication with various audience levels, both written and verbal
- - Create spreadsheets to track attendance and performance
- - Assisted employees in skill development to enhance performance and meet team goals
- - Addressed procedural, behavioral, and disciplinary issues to uphold workplace standards
- - Oversaw and prioritized tasks to ensure efficient workflow and timely completion.
- - Ensure that all company procedures are followed
- - Assist with training of new employees
- - Approve employee leave slips and time sheets
- - Write and update procedures
- - Inform employees of procedural changes
- - Identifying and submitting complex and / or potential problems to appropriate levels of management for resolution and providing prompt and effective communication to team members.
- - Proven ability to manage work schedule to effectively work under time constraints
- - Experience in performing work with a strong sense of attention to detail and accuracy
- - Run manager review and approve and acknowledge any traces that need to be cleared from the system
- - Strong understanding of ATF’s mission and approved work processes; acts as subject matter expert (SME) in the assignment area including, but not limited to, firearm serialization which includes manufacturer, caliber, type and model
- - Executed additional duties as instructed by supervisor to support team objectives. as needed to meet contract requirements, administrative tasks such as ensuring team goals are met, recording performance records and training for same or lower level staff
- - Completed research traces for the OBR Coordinator
- - Assisted with entering e trace requests, demand records and multiple sales
- - Do what needs to be done for everyone to exceed performance measures
- National Tracing Center
- Martinsburg, WV United States
- Supervisor- OBR Nights
- Supervisor- Kelly Chapman
Supervisor- OBR-Nights
12 Years 1 Month- - Monitored and documented employee attendance, behavior, performance accuracy and productivity to ensure compliance with company standards
- - Maintain order and discipline within the group
- - Managed time to complete actions efficiently while maintaining acceptable service and accuracy levels
- - Ensure accuracy and productivity goals are met
- - Ability to accurately record and report production numbers
- - Excellent at communication with various audience levels, both written and verbal
- - Create spreadsheets to track attendance and performance
- - Assisted employees in developing skills to enhance performance and maximize productivity
- - Address procedural, behavioral, or disciplinary issues
- - Monitored tasks and prioritized to meet deadlines
- - Ensure that all company procedures are followed
- - Assist with training of new employees
- - Write and update procedures
- - Identifying and submitting complex and / or potential problems to appropriate levels of management for resolution and providing prompt and effective communication to team members.
- - Proven ability to manage work schedule to effectively work under time constraints
- - Facilitated open communication with team members
- National Tracing Center
- Martinsburg, WV United States
- Group Lead
- Supervisor: Kelly Chapman
Research Assistant
3 Months- Highly proficient and knowledgeable computer skills including accurate use of keyboard, expert skills with various computer programs and databases used in the work processes including proficiency with, but not limited to, TPS, FTS, FLS, Dealer Profile, ECM, and Microsoft Office Suite applications and accessing and utilizing web browsers to conduct advanced research
- - Ability to apply expert judgment in selecting, applying and adapting appropriate work-related material in all formats that follow a broad range of principles, concepts and practices. May include the ability to recognize patterns to focus the search and make independent decisions about when to move from one search technique to another or from one records / dataset to another, interpret and select information to be prepped, imaged or entered from the variety of sources
- - Data Entry Lead of OBR traces for 6 years
- - Tracked urgent traces received into Out of Business Records for timely processing as received into Out of Business Records
- - Logged progress of urgent traces to maintain accurate records and completion of Urgent traces
- - Led data entry operations for OBR traces over a six-year period of OBR traces for 6 years
- - Track Urgent traces as received into Out of Business Records
- - Use all OBR resources (FTS, FID, FLS, REMAC, rolodex, Maurice tape, camera logs, S drive, old dealer fiche, dan tape) when researching a dealer that has no records or no FFL.
- - Work directly with ATF Urgent team on a daily basis
- - Collaborated directly with ATF Urgent team on a daily basis to facilitate communication with ATF Urgent team on a daily basis
- - Managed assignment and monitoring of urgent traces to ensure timely completion and accuracy progress of, and QC Urgent traces as they are received into OBR and routed back to ATF
- National Tracing Center
- Martinsburg, WV United States
- Supervisor: Connie Farrell (304-260-1712)
Computer Operator V/ Research Assistant
4 Years- - Experience in performing work with a strong sense of attention to detail and accuracy
- - QC all traces that are not successful closeouts to ensure 100 percent accuracy
- - Facilitated communication between data entry personnel and supervisor to enhance workflow
- - Strong understanding of ATF’s mission and approved work processes; acts as subject matter expert (SME) in the assignment area including, but not limited to, firearm serialization which includes manufacturer, caliber, type and model
- - Maintained accurate attendance records and performance reports
- - Executed manager reviews to approve and acknowledge traces requiring clearance from the system
- - Run manager review and approve and acknowledge any traces that need cleared from the system
- - Performed administrative tasks to ensure team goals were met, including recording performance records and training staff.
- - Assisted with entering e trace requests, demand records and multiple sales
- - Assisted team in meeting performance goals for everyone to exceed performance measures
- National Tracing Center
- Martinsburg, WV United States
- Supervisor: Richard Mason (304-616-4539)
Computer Operator V
2 Years 4 Months- - Worked independently to complete tasks without supervision., perform tasks in a timely and efficient manner while following policies and procedures
- - Lift up to 40 pounds when required for tasks.
- - Provided outstanding customer service by addressing inquiries and resolving issues.
- - Led data entry team for Out of Business Records project.
- - Tracked changes and submitted updated procedures for incorporation into data entry guidelines
- - Trained new employees on data entry processes to ensure accuracy and efficiency
- - Research FFL numbers using FTS (Firearm Tracing System), FLS (Firearm Licensing System), FID (Federal Firearm License Information Database), rolodex, and old dealer fiche
- - Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms
- - Researched FFL numbers using FTS, FLS, FID, rolodex, and dealer fiche to support compliance and record accuracy
- National Tracing Center
- Martinsburg, WV United States
- Supervisor: Julie Dunham (304-260-1500)
Education
No Degree - Business
Skills
Experience in all levels of tracing URGENT
Manufacturing
Wholesale (active and OBR) and Retail (active and OBR)
Management and leadership experience as OBR Retail Night
Team Lead and Supervisor
Knowledge of firearm and federal license regulations including
but not limited to
Gun Control Act of 1968 (GCA)
Stolen Firearms Federal Regulations
The Brady Bill and The National Firearms Act (NFA)
Familiarity with firearm serialization including manufacturer
caliber
type and model is preferred
Proficient in Microsoft Office
Excel
use of Fax machine
copier
and Firearm Licensing System (FLS)
Dealer Profile and Firearm Tracing System (FTS)
ECM and Digital Reel. Customer service skills
including professional telephone etiquette for handling both incoming and outgoing calls
Typing speed 70 wpm
Accomplishments
- Outstanding performance over and above what was expected for assisting ATF with Urgent traces in 2007 and several other awards for outstanding performance in 2008.
- Received my 25 years of service certificate in 2023 from Team Rolling Bay
Timeline
Supervisor OBR-Nights
Eagle Harbor/ Three Saints Bay
01.2025 - CurrentRead More
Supervisor- OBR-Nights
BA ZAI
05.2022 - 01.2025Read More
Supervisor- OBR-Nights
BA ZAI
03.2010 - 04.2022Read More
Research Assistant
Team Rolling Bay
12.2009 - 03.2010Read More
Computer Operator V/ Research Assistant
Team Sage
12.2005 - 12.2009Read More
Computer Operator V
Telesis Corporation
08.2003 - 12.2005Read More
Shepherd College
No Degree from Business
Read More
Awards
Received an award for outstanding performance over and above what was expected for assisting ATF with Urgent traces in 2007 and several other awards for outstanding performance in 2008., Received my 25 years of service certificate in 2023 from Team Rolling Bay