Donnielle Lyles
Denver,CO
Summary
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
9
9
years of professional experience
Work History
Server Supervisor and Bartender
Denver Biscuit Company
Denver, CO
03.2021 - Current
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Ensured compliance with all health and safety regulations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Managed tables throughout dining room to execute service at highest level.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Effectively multitasked within fast-paced environment.
Bartender and Server
Ace Eat Serve
Denver, CO
12.2019 - 03.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Informed customers of daily specials and signature menu items.
- Provided drink suggestions to customers based on their preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Bartender
Tap and Burger Sloans Lake
Denver, CO
07.2016 - 12.2019
- Made friendly conversation with customers to provide enjoyable bar experience.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
High School Diploma -
Herndon High School
Herndon, VA06-2007
Skills
- ServSafe Certified
- Level 1 Cicerone
Timeline
Server Supervisor and Bartender
Denver Biscuit Company
03.2021 - Current
Bartender and Server
Ace Eat Serve
12.2019 - 03.2023
Bartender
Tap and Burger Sloans Lake
07.2016 - 12.2019
High School Diploma -
Herndon High School
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