Donnika Lagarde
New Orleans,LA
Summary
Customer-oriented professional with experience assisting customers in wheelchairs by transporting to designated locations. Ace at maintaining professional passenger relations and team communication. Safety-minded when navigating busy areas to avoid other individuals and objects.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
Southwest Airlines
Kenner, Louisiana
09.2023 - Current
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Organized the display of wheelchairs according to category, style, size, color and price range.
- Maintained accurate records of customer orders and payments for wheelchairs.
- Aided customers with TSA checkpoint screenings.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Helped customers enter airplane, locate seat and stow luggage.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Team Member
Champs Sports
New Orleans, Louisiana
12.2022 - 04.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Maintained a clean and organized work area throughout shift.
- Promoted products through effective merchandising techniques.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Answered phone calls regarding inquiries about products or services.
- Prepared reports on sales activities, customer feedback, and inventory status.
Team Member
Smoothie King
New Orleans
05.2022 - 12.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Edna Karr High School
General Meyer Avenue, New Orleans 05-2022
Entrepreneurship
Delgado Community College
New Orleans, LASkills
- Patient assistance
- Safety awareness
- Boarding support
- Issuing tickets
- Baggage handling
- Passenger ramp assistance
- Ticketing
Timeline
Wheelchair Agent
Southwest Airlines
09.2023 - Current
Team Member
Champs Sports
12.2022 - 04.2023
Team Member
Smoothie King
05.2022 - 12.2022
High School Diploma -
Edna Karr High School
Entrepreneurship
Delgado Community College