Donnis Bard
Leadville
Summary
Dedicated beauty professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Spa Manager
Vail Resorts
Vail
10.2020 - Current
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Coordinated facility schedules to maximize usage and efficiency.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Aesthetician
Vail Resorts
Vail
12.2015 - 10.2020
- Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
- Performed treatments and created and maintained records of treatment according to company policy.
- Studied ingredients in products to explain benefits to clients.
- Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Salon Owner
Sasha's Salon
Leadville
06.2010 - 11.2015
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Arranged for regular maintenance services for all beauty equipment.
Hairstylist
Serenity Spa And Salon
Keystone
07.2005 - 05.2010
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Completed in-home services for elderly clients unable to travel to salon.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Education
Chemical Peel Certification -
03.2018
Train The Trainer Program - 500 Hours of Education
03.2008
- Continuing education in training others stylists
- Learning how to communicate with different personalities and educate them in a way that they learn best
- Creating a inclusive and welcoming environment for all
Cosmetology -
08.1998
Skills
- Employee training
- Spa operations
- Schedule Management
- Conflict mediation
- Hiring procedures
- POS system operation
- Good Telephone Etiquette
- PPE Compliance
- Dependable and Responsible
- Cultural Awareness
- Time Management
- Multitasking Abilities
- HydraFacial
- Chemical peel certified
Timeline
Spa Manager - Vail Resorts
10.2020 - Current
Aesthetician - Vail Resorts
12.2015 - 10.2020
Salon Owner - Sasha's Salon
06.2010 - 11.2015
Hairstylist - Serenity Spa And Salon
07.2005 - 05.2010
College of International Esthetics - Chemical Peel Certification,
Aveda Academy - Train The Trainer Program, 500 Hours of Education
Michael Taylor's Institute of Beauty - Cosmetology ,
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