Donnisha Gentry
Cincinnati,OH
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Personable Patient Service Representative skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations and detail-oriented approach to documentation. Psychology and Nursing major currently attending Gateway Community & Technical College – KCTCS College, with 10+ years of work experience in the healthcare field. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Team-oriented with strengths in time management and multitasking. Certified in first aid, CPR and BLS.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Elevance Health
11.2023 - Current
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
Home Health Aide
United Heart Health
03.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Trained new staff members on best practices for home health care.
Medical Assistant/ Prior Authorization/Surgery Scheduler
The Christ Hospital
09.2017 - 12.2021
- Coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing, and communicating surgery orders, and collecting necessary documentation for surgeries
- Communicate clearly in person and phones to establish/maintain cooperative relationships with patients, families, physicians, staff, and management
- Review all forms for completeness and accuracy
- Verify patient’s pharmacy insurance eligibility
- Effectively utilize EMR, as well as online authorization sites for medication programs, i.e., CoverMyMeds Greet patients, pharmaceutical and insurance representatives in positive and helpful manner
- Work with them to obtain information necessary for medication coverage
- Establish and maintain effective working relationships with patients, providers, team members, insurance companies, and the public
- Fulfill organizational responsibilities as assigned, which may include but are not limited to respecting and promoting patient’s rights, responding appropriately to emergency situations, sharing problems relating to patients and/or staff with Care Center Leader in a timely manner
Registrar
Mayfield Brain & Spine
09.2015 - 08.2017
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
Cincinnati Children's Hospital
Patient Care Assistant/UNIT COORDINATORS
12.2011 - 02.2015
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Dural Degree - Diagnostic Medical Sonography
Gateway Community & Technical College – KCTCS College
Covington, KY05.2026
Skills
- Accuracy – Ability to perform work accurately and thoroughly
- Communication – Ability to communicate effectively verbally and in writing
- Computer Skills – Proficient ability to use a computer and electronic medical record
- Confidentiality – Maintain patient, team member and employer confidentiality Comply with all HIPAA regulations
- Customer Service Oriented – Friendly, cheerful, and helpful to patients and others Ability to meet patients and others needs while following office policies and procedures
- Meticulous – Ability to pay attention to the minute details of a project or task
- Flexibility – Ability to adapt easily to changing conditions and work responsibilities
- Multitask – Ability to manage more than one task at the same time Positivity – Display a positive attitude and is a positive agent for change
- Teamwork – Work as part of a team and collaborate with co-workers
- Working Under Pressure – Ability to complete assigned tasks under stressful situations
Certification
- Patient Care Assistant
- State Tested Nursing Assistant
- Trained Medical Assistant
- Certified Full Circle Doula
- Nursing Student
- First Aid, CPR and BLS
Timeline
Pharmacy Customer Service Representative
Elevance Health
11.2023 - Current
Home Health Aide
United Heart Health
03.2022 - Current
Medical Assistant/ Prior Authorization/Surgery Scheduler
The Christ Hospital
09.2017 - 12.2021
Registrar
Mayfield Brain & Spine
09.2015 - 08.2017
Cincinnati Children's Hospital
Patient Care Assistant/UNIT COORDINATORS
12.2011 - 02.2015
Dural Degree - Diagnostic Medical Sonography
Gateway Community & Technical College – KCTCS College
- Patient Care Assistant
- State Tested Nursing Assistant
- Trained Medical Assistant
- Certified Full Circle Doula
- Nursing Student
- First Aid, CPR and BLS
Similar Profiles
Anna Hawkins, RNC-NICAnna Hawkins, RNC-NIC
DRG Clinical Validation Auditor at Elevance HealthDRG Clinical Validation Auditor at Elevance Health
James SmithJames Smith
Office Lead and Preceptor at Elevance HealthOffice Lead and Preceptor at Elevance Health
ANGEL BOWLINGANGEL BOWLING
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health