Donnita Nipps
Sallisaw,OK
Summary
Dedicated professional with strong customer service skills and cash handling experience. Proven ability to enhance guest experiences and resolve complaints efficiently.
Overview
20
20
years of professional experience
Work History
Waitress
4 Star Diner
Roland, OK
10.2025 - Current
- Provided friendly and attentive service to all diner customers.
- Took and processed customer orders accurately and efficiently.
- Delivered food and beverages promptly to enhance customer satisfaction.
- Maintained cleanliness of tables, dining area, and service stations.
- Handled cash transactions and managed point-of-sale system effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints professionally to maintain a positive dining experience.
- Developed positive relationships with regular customers through friendly conversation.
Manager
Rugers
Sallisaw, OK
03.2024 - 10.2025
- Led team in daily operations and ensured smooth workflow.
- Managed inventory levels and coordinated stock replenishments effectively.
- Trained new employees on company policies and operational procedures to enhance onboarding process.
- Oversaw scheduling to maximize staff efficiency during peak hours and improve service delivery.
- Developed training materials to improve employee performance and knowledge.base
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer issues to maintain high-quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Front Desk Clerk
Cherokee Casino and Hotel Roland
Roland, OK
11.2023 - 01.2025
- Greeted guests warmly upon arrival at Cherokee Casino and Hotel Roland.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly to enhance overall guest experience.
- Coordinated room assignments and maintained accurate reservation records to ensure guest satisfaction.
- Provided information on hotel amenities, services, and local attractions.
- Collaborated with housekeeping to ensure rooms met cleanliness standards.
- Assisted in processing payments and maintaining cash drawer accuracy.
- Communicated effectively with team members to enhance guest experiences.
- Answered incoming calls and directed them to the appropriate personnel.
- Investigated and resolved customer complaints independently to improve guest satisfaction.
- Updated computer system with current guest information.
Greeter
Westgate Resorts
Branson, Missouri
07.2023 - 11.2023
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Provided information on resort amenities and services to enhance guest experience.
- Coordinated special requests from guests, fostering personalized service.
- Collaborated with team members to maintain a clean and organized lobby area.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Helped keep entryway and front line clean, organized, and fully stocked with inventory.
Optician
Cherokee Nation
Jay, Oklahoma
09.2006 - 05.2023
- Assisted patients with eyewear selection and fitting.
- Conducted vision tests and assessments for clients.
- Maintained inventory of eyewear products and supplies.
- Coordinated with healthcare professionals on patient care plans to provide comprehensive vision care.
- Educated patients on proper eyewear maintenance and usage.
- Handled customer inquiries and resolved service issues promptly.
- Updated patient records in electronic health systems accurately.
- Trained new staff on optical procedures and customer service standards.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses for quality compliance and ensured proper fit, resulting in high customer satisfaction.
- Recommended and sold eyewear products and services in retail and clinical settings, enhancing customer satisfaction and contributing to revenue.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
Education
GED -
Jay High
Jay, OK09-2005
Skills
- Customer service
- Cash handling
- POS operation
- Food safety
- Order processing
- Inventory management
- Team collaboration
Timeline
Waitress
4 Star Diner
10.2025 - Current
Manager
Rugers
03.2024 - 10.2025
Front Desk Clerk
Cherokee Casino and Hotel Roland
11.2023 - 01.2025
Greeter
Westgate Resorts
07.2023 - 11.2023
Optician
Cherokee Nation
09.2006 - 05.2023
GED -
Jay High