Donnitta L. McLaughlin
New York,USA
Summary
Dynamic and results-driven Franchise Manager with a strong background in the Health & Wellness and Education sectors. Expertise in leveraging diverse customer communication platforms to develop streamlined procedures that enhance team efficiency and elevate customer satisfaction. Proven leadership abilities combined with a passion for fostering relationships, cultivating partnerships, and driving business growth. Committed to delivering exceptional results through innovative strategies and collaborative teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Admissions Representative
Swedish Institute College of Health Sciences
12.2024 - Current
- Managed a high volume of inquiries from prospective students via phone, email, and social media platforms in a professional manner.
- Maintained accurate records of all student interactions using CRM software tools, enabling data-driven decision-making processes within Admissions office operations.
- Provided personalized interview process, orientation program and implementation of admissions policies as applications were considered.
- Coordinated with other departments to provide comprehensive support services for incoming students during their transition to college life.
Center Director
New York Kids Club & PreSchool
05.2022 - 09.2023
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Skilled at launching new platforms, onboarding team members, and providing continual support.
- Oversaw $1.5 million yearly budget for labor, supplies and building costs.
- Recruited and developed a solid team of professionals to care for up to 50 children each day.
- Lead emergency response for alarms, evacuations, medical events, and high occupancy conditions.
- Served as the primary point of contact for FDNY, DOB, NYPD, and emergency responders.
General Manager
New York Sports Club & Lucille Roberts: TSI.
11.2019 - 03.2022
- Held accountable for ensuring smooth, efficient and profitable operation of the fitness studio with focus on driving membership sales, while delivering exceptional customer service.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Recruited, hired, coached, and trained employees on utilization and function of software, company policies, industry practices
- Handled member feedback, complaints, and worked toward timely resolutions
- Managed the inspection, testing, and maintenance of all alarms, sprinklers, extinguishers, standpipes, smoke control, suppression systems, and life safety equipment.
Franchise Manager
iLovekickboxing.com
01.2017 - 10.2019
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Organized daily, weekly, and monthly sales revenue and retention goals.
- Handled member feedback, complaints, and worked toward timely resolutions.
- Managed the inspection, testing, and maintenance of all alarms, sprinklers, extinguishers, standpipes, smoke control, suppression systems, and life safety equipment.
Recruiter
Robert Half
06.2016 - 12.2016
- Facilitated successful recruitment process to source proven candidates in alignment with companies employment goals.
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Brand Ambassador/Sales Professional
Tiffany & Co.
06.2011 - 05.2016
- Created impactful relationships with customers and drove business development by delivering product knowledge.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Education
B.A - Communications and Media, Asian Studies
State University of New York
New Paltz, NY06.2005
Skills
- Strategic leadership
- Software Implementation
- Curiosity
- Strong communication skills
- Organizational time strategies
- Adaptive team player
- Customer engagement
- Flexibility
- Client relations
- Critical Thinking
Certification
- Basic Life Support, American Red Cross - June 2023
- CPR/AED/First Aid, American Red Cross - June 2023
- S95 and F07 Holder, - June 2023
Timeline
Admissions Representative
Swedish Institute College of Health Sciences
12.2024 - Current
Center Director
New York Kids Club & PreSchool
05.2022 - 09.2023
General Manager
New York Sports Club & Lucille Roberts: TSI.
11.2019 - 03.2022
Franchise Manager
iLovekickboxing.com
01.2017 - 10.2019
Recruiter
Robert Half
06.2016 - 12.2016
Brand Ambassador/Sales Professional
Tiffany & Co.
06.2011 - 05.2016
B.A - Communications and Media, Asian Studies
State University of New York