Donnyell Richardson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Cigna Express Scripts
04.2023 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved customer complaints using established follow-up procedures.
Digital Services Specialist
Truist Bank
04.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital service issues.
- Mentored junior team members fostering a supportive work environment that encouraged collaboration and growth within the Digital Services Specialist role.
- Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy and compliance for user accounts.
- Increased customer satisfaction by providing personalized banking solutions.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Helped customers prepare documents required to complete transactions and process requests.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Opened new accounts and made changes to existing accounts.
Fraud Analyst
GC Services
02.2020 - 03.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings.
Education
High School Diploma -
Jackson Liberty
Jackson, NJ06.2012
Skills
- HIPAA Compliance
- Verbal and written communication
- Claims Processing
- Patient Care
- Multitasking ability
- Medication Administration
- Insurance Practices
- Healthcare operations
- Empathy Display
- Customer Service
- Phone and Email Etiquette
- Insurance Verification
- Eligibility Determination
- Active Listening
- Problem-solving abilities
- Call center experience
- Payment Processing
Timeline
Patient Care Advocate
Cigna Express Scripts
04.2023 - Current
Digital Services Specialist
Truist Bank
04.2022 - 03.2023
Fraud Analyst
GC Services
02.2020 - 03.2022
High School Diploma -
Jackson Liberty
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