Stephanie Charleston
St Louis,MO
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Overview
10
10
years of professional experience
Work History
Pharmacy Production Clerk
Cigna-Express Scripts
Saint Louis, MO
11.2023 - Current
- Received incoming pharmaceutical products and verified accuracy of orders.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Operated machines to package, label, and seal pharmaceuticals.
- Checked finished products for defects before packaging them for shipment.
Amazon Flex Driver
Amazon.Inc
Saint Louis, MO
03.2023 - 11.2023
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Loaded and unloaded vehicles at distribution center and delivery address.
Provider Services Representative
UnitedHealth Group
Maryland Heights, MO
01.2015 - 02.2021
- Remote/Virtual customer targeting
- Efficiently manages company goals with AHT, adherence, quality and UES
surveys. - Enhance call quality with assistance of provider claims, benefits, appeals and intake/prior authorizations
- Some knowledge of ICD10 coding
- Knowledge of E&I systems PEGA, ODARS, CDB, UNET, PASS, ISET, and Outlook
Phone Bank Representative
Wells Fargo
San Antonio, TX
05.2014 - 09.2014
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and
lines of credit accounts - Adhered to Wells Fargo security and audit procedures
Education
Certificate - Pharmacy Technology
St Louis College of Health Careers
Saint Louis, MO11-2009
Skills
- Resolving Customer Issues
- Insurance Verification
- Insurance Billing
- Pharmacy Operations
- Interpreting Orders
- Customer Needs Assessment
- Multitask Management
- Effective Oral & Written Communication
- Computer Proficient
Accomplishments
- Walgreens Pharmacy Externship 11/02/2009 to 11/18/2009
Timeline
Pharmacy Production Clerk
Cigna-Express Scripts
11.2023 - Current
Amazon Flex Driver
Amazon.Inc
03.2023 - 11.2023
Provider Services Representative
UnitedHealth Group
01.2015 - 02.2021
Phone Bank Representative
Wells Fargo
05.2014 - 09.2014
Certificate - Pharmacy Technology
St Louis College of Health Careers
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