ELIZABETH E. JOYAL
Pomona,New York
Summary
Forward-thinking professional bringing 24 years of experience in the Rockland County Medical field. Hardworking and passionate individual with success in listening, communicating, complaint resolving and advocating for the patient.
Overview
24
24
years of professional experience
Work History
Practice Administrator
Rockland Pulmonary & Medical Associates
09.2019 - Current
- Enhanced patient satisfaction with timely appointments when there was nothing available
- During and post Covid, successfully implemented the only Drive thru Flu Vaccination Clinic in Rockland County, NY. for three consecutive years.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Practice Manager
Highland Medical ,PC
08.2017 - 08.2019
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Patient Service Manager
Hudson Valley Radiology Associates
11.1999 - 06.2017
- Served as liaison between management, physicians, clinical staff and the community
- Developed, implemented workflows to maximize customer satisfaction and manage on-site customer service representatives
- Made engaging connections with patients to create loyalty.
Education
High School Diploma -
Northern Valley Regional High School At Old Tappan
Old Tappan, NJAccounting And Business Management
St.Thomas Aquinas College
Sparkill, NYSkills
- Energetic work attitude
- Patient Advocacy
- Adaptive team player
- Decision Making
- Dedicated to process improvement
- HIPAA Compliance
- Customer Service
- Problem Solving
- Records Management
Timeline
Practice Administrator
Rockland Pulmonary & Medical Associates
09.2019 - Current
Practice Manager
Highland Medical ,PC
08.2017 - 08.2019
Patient Service Manager
Hudson Valley Radiology Associates
11.1999 - 06.2017
High School Diploma -
Northern Valley Regional High School At Old Tappan
Accounting And Business Management
St.Thomas Aquinas College
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