Carol Salazar
Tulsa,OK
Summary
Dynamic and open-minded professional with nearly a decade of experience in customer service and client relations, consistently eager to embrace new challenges. Known for a personable demeanor and strong multitasking abilities while maintaining an upbeat and enthusiastic approach to responsibilities. Recognized as a reliable collaborator who thrives in team environments, bringing organization and adaptability to every project. A commitment to delivering exceptional service drives a passion for fostering positive customer interactions and building lasting relationships.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator
Triad Eye Institute
Tulsa, OK
02.2022 - 06.2024
- Managed multi-line phone system to ensure efficient call routing and prompt customer service.
- Scheduled appointments and coordinated patient flow, enhancing operational efficiency in clinic.
- Maintained accurate patient records and documentation, ensuring compliance with privacy regulations.
- Assisted in onboarding new staff by providing training.
- Work mainly with our Glaucoma specialist and her referrals to other clinics, assisted patients on making sure they got scheduled and did not fall through the cracks.
- Helped translate for our Spanish speaking patients.
- Expedited daily office tasks document scanning, photocopying, and data entry to ensure smooth workflow.
Cashier and Customer Service
Target Tulsa Ok
Tulsa, Ok
06.2020 - 05.2021
- Assisted guests as a cashier by promoting app features and available offers. Supported guest services with returns and exchanges, managing closing registers and self-checkouts. Facilitated drive-up services by efficiently retrieving online orders and delivering them to guests' vehicles.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
Nurse Technician
Children’s Hospital at Saint Francis Tulsa Ok
Tulsa, Ok
10.2018 - 04.2021
- Oversaw patient care activities during overnight shifts, fostering a supportive environment for children and families. Collaborated with nursing and medical staff to facilitate efficient operations. Organized patient rooms for admissions and surgical interventions. Conducted regular vital sign assessments and responded to patient requests effectively.
- Trained new staff on hospital procedures and best practices for patient interaction.
Receptionist
Smiles 4 Life Tulsa Ok
Tulsa, Ok
03.2017 - 10.2018
- Scheduled appointments and managed phone inquiries.
- Processed payments both over the phone and in person.
- Assisted patients and families with face-to-face interactions. Verified eligibility for Sooner Care and private insurance.
- Explained diagnoses and outlined necessary steps for treatment.
- Facilitated patient check-in and check-out procedures.
- Coordinated communication between patients and dental staff, enhancing service delivery.
- Resolved patient inquiries and concerns, fostering positive relationships with clients.
Receptionist
Community Health Connection Tulsa Ok
Tulsa, Ok
09.2015 - 04.2016
- As A Receptionist at the clinic, I greeted patients as they walked in. Helped patients new and old fill out their paperwork if needed. I entered all data in the computer and took their payment. Also checked insurance eligibility, called patients to remind of appointment and if something was wrong with their account.
TPV
Data Exchange Tulsa Ok
Tulsa, Ok
02.2014 - 01.2015
- As the third-Party Verifier I worked at a call center, our job was to answer calls back-to-back enter information on the computer while speaking to a representative and later to a customer. I would read verbatim of my screen and enter information in a high demand manner.
Cashier, Receptionist
Factory Direct Furniture Tulsa Ok
Tulsa, Ok
03.2012 - 08.2014
- I worked as a cashier regularly. As a cashier I applied our customers for insurance and took payments. managed cash, checks, CC. As customer Service I helped customers with any problem that they had with their furniture and or to return furniture. Also answered phone and paged sales reps.
Education
Some College (No Degree) -
TCC
Tulsa, OK01-2014
High School Diploma -
Street School
Tulsa, OK01-2012
Skills
- Bilingual (Spanish)
- Active listening skills
- Computer skills
- 10 years Microsoft Experience
- Document scanning and digitization
- Typing skills
- Outgoing
- Organizational skills
- Energetic work attitude
- Large cash/check deposits expert
- Telephone inquiries specialist
- Customer service expert
- Telecommunication skills
- Adaptive collaborator
- Hospital Experience
- 5 years Medical Terminology
CONTACT
- PHONE: 918-875-4254
- 203 S 73rd E Ave Tulsa Ok 74112
- EMAIL: lemmanuel8914@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Triad Eye Institute
02.2022 - 06.2024
Cashier and Customer Service
Target Tulsa Ok
06.2020 - 05.2021
Nurse Technician
Children’s Hospital at Saint Francis Tulsa Ok
10.2018 - 04.2021
Receptionist
Smiles 4 Life Tulsa Ok
03.2017 - 10.2018
Receptionist
Community Health Connection Tulsa Ok
09.2015 - 04.2016
TPV
Data Exchange Tulsa Ok
02.2014 - 01.2015
Cashier, Receptionist
Factory Direct Furniture Tulsa Ok
03.2012 - 08.2014
Some College (No Degree) -
TCC
High School Diploma -
Street School