Donovan Allen
White Rock,NM
Summary
Dynamic and results-driven Sales Consultant with a proven track record at Lithia CDJR of Santa Fe and Garcia CDJR of Espanola, enhancing sales revenue through expert relationship-building and strategic upselling. Skilled in complex problem-solving and equipped with exceptional people skills, I excel in teamwork and collaboration, consistently exceeding sales targets. My background in technology and sales showcases my proficiency and attention to detail, making me a versatile asset to any team who desires someone who is going to work above and beyond to achieve goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Consultant
Lithia CDJR of Santa Fe
Santa Fe, NM
12.2023 - Current
- Developed and maintained relationships with clients to increase sales revenue.
- Identified areas of improvement within existing processes and procedures.
- Provided detailed product information to customers, including features, prices, and availability.
- Advised customers on best practices when using company products or services.
- Created customized presentations for potential customers based on their requirements.
- Maintained accurate records of all sales activities in the CRM system.
- Analyzed customer needs and preferences to recommend appropriate products.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Performed cold calls to prospective customers to introduce company offerings.
- Generated leads through cold calling, networking, and referrals.
- Worked with fellow sales team members to achieve group targets.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Addressed customer questions and concerns regarding products and services.
- Priced out products for customers and drew up sales paperwork.
- Managed confidential customer data such as credit applications, driver's licenses, and social security numbers.
- Actively strived to achieve elevated targets when personal and dealership goals were unmet.
Sales Consultant
Chyrsler Dodge Jeep Ram Espanola
Espanola, NM
07.2023 - 12.2023
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Collaborated with marketing team to design promotional materials for campaigns.
- Performed cold calls to prospective customers to introduce company offerings.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Priced out products for customers and drew up sales paperwork.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Came into the workplace and immediately hit the goals and expectations set for me.
Student Intern
Los Alamos Public Schools
Los Alamos, NM
01.2023 - 05.2023
- Worked with management and instructors to establish core skills related to job and industry.
- Supported various program activities, assisting with administrative tasks.
- Followed school schedules and policies to promote safety and learning.
Customer Service Representative
CEM Enterprises
Los Alamos
12.2021 - 08.2022
- Facilitated customer purchases and generated service tickets for the automotive department.
- Collaborated effectively with co-workers to promote a positive working atmosphere.
Education
High School Diploma -
Los Alamos High School
Los Alamos, NM05.2023
Skills
- Strong Interpersonal Skills
- Practical Experience
- Strong Leadership Attributes
- Computer Assembly Expertise
- Advanced Troubleshooting Expertise including but not limited to: Computer repair and diagnostics
- Proficient in Team Dynamics
- Detail-Oriented Mindset
- Trustworthy and Dependable
- Telephone Etiquette
- Self-Motivated
- Fast Learner
- Proven Scholarly Performance
Interests
Automobiles
Heavy Machinery
Computers
Certification
- Stellantis Certified Sales Consultant
- 2024 Ram Expert
- 2024 Mopar Expert
Timeline
Sales Consultant
Lithia CDJR of Santa Fe
12.2023 - Current
Sales Consultant
Chyrsler Dodge Jeep Ram Espanola
07.2023 - 12.2023
Student Intern
Los Alamos Public Schools
01.2023 - 05.2023
Customer Service Representative
CEM Enterprises
12.2021 - 08.2022
High School Diploma -
Los Alamos High School