DONOVAN ANDREWS
Chicago,Illinois
Summary
Dynamic professional with a proven track record at Xfinity Comcast, excelling in customer satisfaction and team collaboration. Skilled in graphic design and visual merchandising, I effectively enhanced brand awareness and engagement through innovative marketing strategies. Committed to achieving results and fostering strong partnerships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Xfinity Comcast
Oak Brook, Illinois
05.2025 - Current
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and assisted in locating items, contributing to increased customer satisfaction and loyalty.
- Organized merchandise displays to maximize visual appeal and accessibility.
- Collaborated with team members to streamline store operations and improve customer experience.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed merchandise returns efficiently according to company policies, ensuring a smooth customer experience.
- Engaged in training sessions to enhance skills and collaboration.
- Collaborated with cross-functional teams to enhance product functionality.
Brand Ambassador
LANDED
Chicago, Illinois
05.2024 - 06.2024
- Promoted brand as dedicated representative for restaurant industry hiring solutions company, enhancing visibility.
- Engage with other companies in the restaurant industry to initiate partnerships and expand market reach.
- Created engaging marketing content to build excitement and spread company awareness.
- Provided support for hiring solutions tailored to restaurant industry companies.
Firefighter Intern
CHICAGO POLICE AND FIRE TRAINING ACADEMY
Chicago, Illinois
09.2017 - 06.2019
- Responded to fire alarms and emergency calls; controlled and extinguished fires, ensuring safety of individuals and property during rescues and extrications.
- Calibrated attack lines and maintained fire engines, apparatus, equipment, and grounds, ensuring readiness for emergency responses.
- Participated in drills and ongoing training on firefighting techniques and hazardous spill response, enhancing skills for effective emergency management.
Graphic Designer
AFTER SCHOOL MATTERS
Chicago, Illinois
07.2017 - 08.2017
- Developed visually appealing designs for t-shirts, posters, and various products, enhancing brand identity for nonprofit organization.
- Collaborated with marketing and design professionals to create cohesive visual designs that aligned with organizational goals.
- Utilized Adobe Creative Suite to enhance quality and streamline design project workflows.
- Maintained high levels of organization, ensuring that all projects were completed on time and in alignment with specifications.
- Followed all established policies, procedures, and design standards with sharp attention to detail.
- Nonprofit organization
Animator
AFTER SCHOOL MATTERS
Chicago, Illinois
07.2016 - 08.2016
- Developed creative animations and starred in independent short films, enhancing brand awareness for the organization.
- Collaborated with nonprofit organization to enhance community outreach
- Created engaging animations for various educational programs and presentations.
- Collaborated with educators to develop animated content that enhances learning experiences.
- Utilized animation software to produce high-quality visual materials for students.
Education
Bachelor of Fine Arts - Graphic Design
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MichiganSkills
- Sales Techniques
- Customer Engagement
- Product Knowledge
- Store Presentation
- Team Collaboration
- Deadline management
- Building Brand Awareness
- Creative Problem-Solving
- Idea Generation/Conceptualizing
- User Interface Design
Timeline
Retail Sales Associate
Xfinity Comcast
05.2025 - Current
Brand Ambassador
LANDED
05.2024 - 06.2024
Firefighter Intern
CHICAGO POLICE AND FIRE TRAINING ACADEMY
09.2017 - 06.2019
Graphic Designer
AFTER SCHOOL MATTERS
07.2017 - 08.2017
Animator
AFTER SCHOOL MATTERS
07.2016 - 08.2016
Bachelor of Fine Arts - Graphic Design
CENTRAL MICHIGAN UNIVERSITY