Donovan Elick
Benicia,CA
Summary
Dynamic Service Advisor with a proven track record at Crash Champions, excelling in customer service and vehicle assessment. Achieved high customer satisfaction by fostering trust and loyalty, while consistently exceeding sales targets. Expert in multitasking and workflow management, enhancing operational efficiency and ensuring timely service recommendations.
Overview
6
6
years of professional experience
Work History
Service Advisor
Crash Champions
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Estimator
Mike’s Auto Body
03.2021 - 08.2023
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Regional Parts Manager
G&C Auto Body
02.2020 - 03.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Parts Manager
G&C Auto Body
11.2018 - 02.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided timely, insightful and accurate reports to upper management.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Education
High School Diploma - General Studies
Visions In Education
Carmichael, CA06.2015
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Workflow management
Timeline
Service Advisor
Crash Champions
10.2023 - Current
Estimator
Mike’s Auto Body
03.2021 - 08.2023
Regional Parts Manager
G&C Auto Body
02.2020 - 03.2021
Parts Manager
G&C Auto Body
11.2018 - 02.2020
High School Diploma - General Studies
Visions In Education
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