Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Donovan Fairfax

Bear,DELAWARE

Summary

Seasoned transportation professional with a proven track record at DHL Express, enhancing customer satisfaction through exceptional service and fostering positive client relationships. Expert in efficient routing and vehicle inspections, I've led teams to improve performance and compliance, ensuring safe and timely deliveries. Skilled in package handling and known for excellent driving, my leadership has consistently elevated operational standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

DOT Courier

DHL Express
08.2020 - Current
  • Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
  • Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
  • Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
  • Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
  • Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.

Bus Operator

Suburban Transit Network
02.2018 - 03.2020
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Accepted and processed fares.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.

Transportation Manager

Bieber Trailways
06.2015 - 02.2018
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Organized records of vehicles, schedules and completed orders.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

Transit Bus Operator

SEPTA
12.2006 - 06.2015
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.

Education

High School Diploma -

Abraham Lincoln High School
Philadelphia, PA

Skills

  • Package handling
  • Loading and unloading
  • Order tracking
  • Vehicle cleaning
  • Efficient routing
  • Pallet jack use
  • Excellent driving skills
  • Load securing
  • GPS and route planning
  • Sorting
  • Vehicle inspections
  • Package pickup and delivery

Certification

  • Security Awareness Training Certificate – Transportation Security Administration.
  • Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
  • Conflict Resolution Certificate Program – Various professional development institutions.
  • International Air Transport Association Dangerous Goods Regulations Awareness Course 1.5 for Couriers– IATA Training.
  • Delivery Route Planning Software Training – Software provider certifications.
  • Electronic Logging Device (ELD) Compliance Training – Federal Motor Carrier Safety Administration (FMCSA).
  • Commercial Driver's License (CDL) - [State] Department of Motor Vehicles.
  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).

Timeline

DOT Courier

DHL Express
08.2020 - Current

Bus Operator

Suburban Transit Network
02.2018 - 03.2020

Transportation Manager

Bieber Trailways
06.2015 - 02.2018

Transit Bus Operator

SEPTA
12.2006 - 06.2015

High School Diploma -

Abraham Lincoln High School

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Donovan Fairfax