Donovan Falefitu
Long Beach,CA
Summary
Enthusiastic Senior Customer Service Representative with more than twelve years of customer service and order management experience adds value to business by providing outstanding customer service, engaging, and building relationships with customers. Exhibits strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Ruggable
Gardena , Cali
02.2019 - Current
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients by email and over the phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Admitting Coordinator
Long Beach Memorial Medical Center
Long Beach, CA
08.2008 - 09.2022
- Gathered and organized materials to support operations.
- Received and responded to customer requests via emails, telephone calls, and in-person interactions.
- Entered data, generated reports, and produced tracking documents.
Customer Serive Representative
See's Candies
Carson, CA
10.2017 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Medical Coding And Billing
Maric College - Los Angeles
Los Angeles, CA01.2007
High School Diploma -
Jordan High School
Long Beach, CA06.2005
Skills
- Multitasking and Prioritization
- Customer Account Management
- Data Entry and Maintenance
- Understanding Customer Needs
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Senior Customer Service Representative
Ruggable
02.2019 - Current
Customer Serive Representative
See's Candies
10.2017 - 12.2017
Admitting Coordinator
Long Beach Memorial Medical Center
08.2008 - 09.2022
No Degree - Medical Coding And Billing
Maric College - Los Angeles
High School Diploma -
Jordan High School
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