Donovan fleming
Saint Paul,Minnesota
Summary
Dynamic General Manager with a proven track record at Urban Wok, enhancing profitability through strategic budgeting and effective inventory control. Skilled in leadership and team building, I successfully implemented training programs that elevated service quality and team performance, ensuring exceptional customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
General Manager
Urban Wok
08.2022 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented training strategies for staff, improving team effectiveness and service quality.
- Implemented cost control measures, improving profitability through strategic budgeting.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained project schedules using scheduling software to optimize resource allocation.
- Analyzed scheduling conflicts and proposed solutions to prevent delays in project timelines.
Education
GED -
North Harmony
Maplewood, MnSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Staff training
- Inventory control
- Staff supervision
- Employee scheduling
- Team training and development
- Motivation
- Vendor relationships
- Facility management
- Purchasing
- Recruitment
- Expense control
- Operations oversight
Timeline
General Manager
Urban Wok
08.2022 - Current
GED -
North Harmony