Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
MILITARY EXPERIENCE
Generic

Donovan Forrest

St. Louis

Summary

Service-driven professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teacher

Lift For Life Academy
10.2024 - 06.2025
  • Help manage classroom behavior effectively by establishing clear expectations, modeling the appropriate behavior, and consistently enforcing rules set by the school and consequences.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Developed and implemented classroom routines to address varying student needs.

Service Advisor

Napleton Automotive Group
02.2022 - 12.2023
  • Worked with customers to discuss all vehicle maintenance needs
  • Wrote repair orders for customers with full transparency of cost and time estimates
  • Provided exceptional and timely communication-keeping customers updated throughout the process
  • Utilized cutting-edge Fixed Operations Technology
  • Communicated frequently with technicians and parts to ensure the timely completion of work
  • Photographed incoming cars and documented them for the current inventory
  • Maintained high customer satisfaction standards to meet or exceed targets.

.

Package Handler

UPS
09.2022 - 02.2023
  • Properly loaded, unloaded, and sorted packages of various sizes
  • Properly operated pallet jack to transport packages from the storage to trucks
  • Maintained work areas to ensure they were free from hazards

Military Truck Driver

National Guard
11.2017 - 05.2021
  • Maintained records of trips, cargo manifests, and maintenance activities for compliance purposes and future reference.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Demonstrated adaptability in response to changing mission requirements, adjusting transport routes or procedures as necessary to achieve objectives.
  • Documented pickups, deliveries, mileage, customer issues and damages.

Education

Bachelor of Science - Information Sciences & Computer Technology-Management Information Systems

Harris-Stowe University
St. Louis, MO
12.2021

Skills

  • Strong ability to interact and communicate effectively with customers, staff, and management
  • Experience with properly installing software and monitoring updates as needed
  • Knowledgeable of C# and HTML
  • Capable of monitoring inventory and documenting
  • Relationship building
  • Cultural sensitivity
  • Team building
  • Reporting and documentation
  • Task prioritization

Accomplishments

  • Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.

Certification

  • SalesForce- In Progress
  • Forklift Certification

Timeline

Teacher

Lift For Life Academy
10.2024 - 06.2025

Package Handler

UPS
09.2022 - 02.2023

Service Advisor

Napleton Automotive Group
02.2022 - 12.2023

Military Truck Driver

National Guard
11.2017 - 05.2021

Bachelor of Science - Information Sciences & Computer Technology-Management Information Systems

Harris-Stowe University

MILITARY EXPERIENCE

The United States National Guard - Private First Class, November 2017 – December 2020