Service-driven professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teacher
Lift For Life Academy
St Louis, MO
10.2024 - 06.2025
Help manage classroom behavior effectively by establishing clear expectations, modeling the appropriate behavior, and consistently enforcing rules set by the school and consequences.
Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Developed and implemented classroom routines to address varying student needs.
Service Advisor
Napleton Automotive Group
St. Louis, MO
02.2022 - 12.2023
Worked with customers to discuss all vehicle maintenance needs
Wrote repair orders for customers with full transparency of cost and time estimates
Provided exceptional and timely communication-keeping customers updated throughout the process
Utilized cutting-edge Fixed Operations Technology
Communicated frequently with technicians and parts to ensure the timely completion of work
Photographed incoming cars and documented them for the current inventory
Maintained high customer satisfaction standards to meet or exceed targets.
.
Package Handler
UPS
St. Louis, MO
09.2022 - 02.2023
Properly loaded, unloaded, and sorted packages of various sizes
Properly operated pallet jack to transport packages from the storage to trucks
Maintained work areas to ensure they were free from hazards
Military Truck Driver
National Guard
St Louis, MO
11.2017 - 05.2021
Maintained records of trips, cargo manifests, and maintenance activities for compliance purposes and future reference.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Demonstrated adaptability in response to changing mission requirements, adjusting transport routes or procedures as necessary to achieve objectives.
Documented pickups, deliveries, mileage, customer issues and damages.
Education
Bachelor of Science - Information Sciences & Computer Technology-Management Information Systems
Harris-Stowe University
St. Louis, MO
12.2021
Skills
Strong ability to interact and communicate effectively with customers, staff, and management
Experience with properly installing software and monitoring updates as needed
Knowledgeable of C# and HTML
Capable of monitoring inventory and documenting
Relationship building
Cultural sensitivity
Team building
Reporting and documentation
Task prioritization
Accomplishments
Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.
Certification
SalesForce- In Progress
Forklift Certification
Timeline
Teacher
Lift For Life Academy
10.2024 - 06.2025
Package Handler
UPS
09.2022 - 02.2023
Service Advisor
Napleton Automotive Group
02.2022 - 12.2023
Military Truck Driver
National Guard
11.2017 - 05.2021
Bachelor of Science - Information Sciences & Computer Technology-Management Information Systems
Harris-Stowe University
MILITARY EXPERIENCE
The United States National Guard - Private First Class, November 2017 – December 2020