Donovan Francis
Rosenberg
Summary
Dedicated security professional with expertise in incident reporting and customer service. Known for reliability and keen observation skills, ensuring safety and prompt emergency response in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar Tree
Sugar Land, TX
11.2017 - 12.2018
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register efficiently, managing transactions accurately and promptly.
- Maintained store organization and cleanliness, ensuring appealing merchandise displays.
- Stocked shelves consistently, optimizing inventory levels and product availability.
Sales Associate
Family Dollar
Rosenberg, TX
03.2018 - 05.2018
- Collaborated with team members to achieve daily sales goals through effective communication.
- Trained new staff on operational procedures and customer service best practices.
- Conducted inventory checks regularly, identifying discrepancies for timely resolution.
- Implemented loss prevention strategies, minimizing shrinkage and safeguarding merchandise.
Lifeguard
Swim Houston
Rosenberg, TX
06.2018 - 08.2018
- Monitored swimming areas to ensure safety and compliance with regulations.
- Responded promptly to emergency situations, providing first aid and rescue assistance.
- Conducted regular equipment checks and maintained cleanliness of pool facilities.
- Educated patrons on water safety protocols and proper swimming techniques.
Cake Decorator
Cillie's Cakes And Snacks
Sugar Land, TX
06.2019 - 10.2019
- Decorated cakes using various techniques, enhancing visual appeal and customer satisfaction.
- Collaborated with team members to streamline decoration processes, improving efficiency in daily operations.
- Managed inventory of decorating supplies, ensuring availability for production needs and reducing waste.
- Assisted customers in selecting custom designs, translating their ideas into successful cake concepts.
Work Study Student
Houston Community College System
Stafford, TX
01.2020 - 04.2020
- Assisted in daily administrative tasks, ensuring smooth operations within department.
- Organized and maintained documentation for efficient access and retrieval.
- Supported faculty and staff with technology troubleshooting and resource management.
- Collaborated on projects to enhance student engagement through innovative solutions.
Security Officer
Allied Universal Security Services
Houston, TX
06.2020 - 09.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Implemented access control procedures, verifying credentials of visitors and employees.
Security Officer
United Protective Services
Katy, TX
01.2021 - 01.2022
- Maintained detailed incident reports for all security-related activities and observations.
- Trained new staff on safety protocols, emergency procedures, and company policies.
- Collaborated with management to improve security measures and response strategies.
- Utilized surveillance equipment to monitor activities and gather evidence when required.
Security Guard
CIS Security
Houston, TX
01.2023 - 06.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and irregularities for record-keeping purposes.
Security Officer
New Leaf
Katy, TX
02.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
BF Terry
Rosenberg, TXGoogle IT Certificate -
Coursera
IBM Data Analytics Certificate -
Coursera
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Work ethic
- Reliability
- Punctuality
- Patrol techniques
- Keen observer
Accomplishments
- Successfully completed two-week security training program.
- Established and maintained anti-hijack and major theft protocol.
Certification
- Licensed security - [Timeframe]
Languages
English
Full Professional
Timeline
Security Officer
New Leaf
02.2024 - 03.2025
Security Guard
CIS Security
01.2023 - 06.2023
Security Officer
United Protective Services
01.2021 - 01.2022
Security Officer
Allied Universal Security Services
06.2020 - 09.2020
Work Study Student
Houston Community College System
01.2020 - 04.2020
Cake Decorator
Cillie's Cakes And Snacks
06.2019 - 10.2019
Lifeguard
Swim Houston
06.2018 - 08.2018
Sales Associate
Family Dollar
03.2018 - 05.2018
Sales Associate
Dollar Tree
11.2017 - 12.2018
High School Diploma -
BF Terry
Google IT Certificate -
Coursera
IBM Data Analytics Certificate -
Coursera