Justin Orozco
Hawthorne,CA
Summary
Dynamic professional with extensive experience in high-pressure environments, adept at managing diverse customer interactions at AMC. Proven problem-solving skills developed as a Target Security Specialist, overseeing asset protection in high-risk retail settings. Demonstrated leadership capabilities through training team leads on theft prevention and safety protocols, fostering a culture of vigilance and accountability. Committed to maintaining accurate reporting and ensuring team safety during theft apprehensions, contributing to a secure and efficient operational environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Depot
Hawthorne, CA
09.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience
- Processed transactions efficiently using point-of-sale systems
- Maintained organized merchandise displays to promote sales
- Collaborated with team members to achieve store sales goals
- Resolved customer complaints effectively, ensuring satisfaction and retention
- Monitored inventory levels and restocked shelves to ensure product availability
Asset Protection Specialist
Target
Torrance, California
06.2025 - 09.2025
- Monitored store activities to prevent theft and ensure safety compliance.
- Conducted routine audits to identify operational weaknesses and security gaps.
- Collaborated with team members to implement loss prevention strategies.
- Investigated incidents of theft and reported findings to management promptly.
- Trained staff on proper security protocols and emergency procedures.
- Utilized security systems to monitor surveillance footage for suspicious behavior.
- Engaged with customers to promote a secure shopping environment effectively.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
- Constructed detailed case and investigative reports for local authorities.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
Security Specialist
Target Corporation
Torrance, CA
03.2023 - 06.2025
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections, and oversaw remedial action for potential hazards.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises by foot
- Performed guard duties by making judgment decisions within proper policies and procedures.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Examined doors, windows, and gates to verify security.
AMC Crew Member
AMC Theatres
Redondo Beach, CA
12.2021 - 02.2023
- Stocked shelves to organize aisles in assigned departments.
- Kept food preparation area, equipment, and utensils clean and sanitary
- Escalated problems or complaints to the relevant supervisor or manager for resolution.
- Worked at the front counter, drive-thru, and other areas.
- Ensured all theaters were cleaned and sanitary for the next showtime.
- Delivered exceptional customer service, enhancing guest experiences and satisfaction levels.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CAAssociate of Science - History Transfer
El Camino College
Torrance, CASkills
- Cash handling
- Sales expertise
- Customer engagement
- Stocking and replenishing
- Verbal and written communication
- Point of sale transactions
- POS system use
- Cleaning and organization
- Equipment operation
- Cash register operation
- Inventory organization
- Type communication
- Legible report writing
- Safety and security
- Incident investigation
- Surveillance techniques
- Report writing
- Team collaboration
- Staff training
- Conflict resolution
- Crisis management
- Asset recovery
- Shoplifter apprehension
- Integrity and trustworthiness
- Interrogation and interviewing
Languages
Spanish
Professional
English
Native/ Bilingual
Personal Information
Timeline
Sales Associate
Home Depot
09.2025 - Current
Asset Protection Specialist
Target
06.2025 - 09.2025
Security Specialist
Target Corporation
03.2023 - 06.2025
AMC Crew Member
AMC Theatres
12.2021 - 02.2023
Associate of Science - History Transfer
El Camino College
High School Diploma -
Hawthorne High School