DONOVAN GREY
Coral Springs,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Sunstates Security
12.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Security Guard
Elite Guard
12.2017 - 12.2018
- Monitored CCTV camera systems, access control, customer service, and distributing packages
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Guard
Allied Universal
12.2015 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Armed Security Guard
Allied Barton Services
01.2013 - 11.2015
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
Licensed Security Guard
Melon Security
01.2010 - 12.2012
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Permitted entry with escort for approved persons into secure locations.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Skills
- Priority Management
- Supervising Employees
- Safe Work Methods
- Staff Discipline
- Performance Tracking and Evaluations
- Resolving Complaints
- Team Assignments
- Motivating Performers
- Complex Problem-Solving
- Performance Motivation
Certification
- Licensed D License - 13 years
- License G- License - 12 years
- TWIC Card
- CPR - 10 years
Timeline
Supervisor
Sunstates Security
12.2018 - Current
Security Guard
Elite Guard
12.2017 - 12.2018
Security Guard
Allied Universal
12.2015 - 12.2017
Armed Security Guard
Allied Barton Services
01.2013 - 11.2015
Licensed Security Guard
Melon Security
01.2010 - 12.2012