Donovan Griffin
American Canyon
Summary
Service-oriented Delivery Driver with a proven track record in road safety and a clean driving history. Recognized for expertise in route planning and time management, ensuring prompt and courteous service while maximizing customer satisfaction. Possesses strong communication and problem-solving skills, adept at adapting to new challenges and maintaining efficient operations. Committed to providing exceptional customer experiences through reliability and a positive approach.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
American Canyon
10.2023 - 04.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Volunteer Coordinator
Salvation Army
Vallejo
11.2018 - 06.2023
- Developed and implemented volunteer recruitment plans.
- Coordinated onboarding and orientation for new volunteers.
- Created job descriptions for all volunteer roles.
- Organized training programs for volunteers.
- Arranged transportation, lodging, meals, and other logistics for volunteers attending events or conferences.
Warehouse Worker
North Bay Distribution
Vacaville
11.2020 - 06.2022
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Crew Member Team Leader
Popeyes® Louisana Kitchen
Vacaille
02.2019 - 10.2019
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained daily records of transactions, sales, and inventory levels.
- Ensured that all equipment was properly cleaned and maintained according to health regulations.
- Organized weekly staff meetings to discuss upcoming events, goals, and challenges.
- Conducted regular reviews of employee performance for the purpose of providing feedback and recognizing achievements.
Education
Barberology -
Milan Institute
Vacaville11-2023
High School Diploma -
EverGreen Academy
Fairfield, CA02-2019
Skills
- Valid Driver's license
- Record keeping
- Safe driving record
- Customer service orientation
- Customer service and satisfaction
- Customer service leadership
- Shipment unpacking
- Loading and unloading
- Shipping and receiving
- Team collaboration
- Creativity and innovation
- Work planning and scheduling
- Heavy lifting
- Cleaning and sanitation
- Conflict resolution
- Sales expertise
- Refund handling
- Order packaging
- Issue resolution
- Product knowledge
- Currency counting
- Clear communication
- Basic math
- Multitasking and organization
Timeline
Delivery Driver
Amazon
10.2023 - 04.2024
Warehouse Worker
North Bay Distribution
11.2020 - 06.2022
Crew Member Team Leader
Popeyes® Louisana Kitchen
02.2019 - 10.2019
Volunteer Coordinator
Salvation Army
11.2018 - 06.2023
Barberology -
Milan Institute
High School Diploma -
EverGreen Academy