Summary
Overview
Work History
Education
Skills
Timeline
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Donovan James

Daytona Beach

Summary

Proven in enhancing customer satisfaction, I excelled at Metropolis by delivering exceptional service and fostering loyalty through effective communication and a professional demeanor. My ability to quickly adapt and solve problems, paired with a strong work ethic, drives consistent positive outcomes. Skilled in customer support and maintaining a professional appearance, I thrive in dynamic environments.

Overview

4
4
years of professional experience

Work History

Valet

Metropolis
03.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.

Guest Service Representative

RaceTrac
09.2023 - 03.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Jumper(Seasonal)

FedEx
11.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science - Department of Psychology

Bethune-Cookman University
Daytona Beach, FL
12-2024

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Problem-solving
  • Professional appearance
  • Valid Driver's license
  • Flexible schedule
  • Strong communication skills
  • Attention to detail

Timeline

Valet

Metropolis
03.2024 - Current

Guest Service Representative

RaceTrac
09.2023 - 03.2024

Jumper(Seasonal)

FedEx
11.2020 - 01.2021

Bachelor of Science - Department of Psychology

Bethune-Cookman University

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Donovan James