Donovan Lister
Glendale,AZ
Summary
Risk and Compliance professional with internal audit experience supporting fraud prevention, risk validation, and regulatory compliance. Experienced in reviewing discrepancies, conducting investigative assessments, and documenting findings. Adept at identifying misrepresentation, evaluating risk indicators and ensuring decisions align with compliance standards and business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Claims Representative
USAA
05.2025 - Current
- Initiated member claims process, ensuring compliance with company policies and regulatory requirements.
- Resolved complex member inquiries, providing clear and accurate information to satisfaction.
- Maintained detailed documentation of claims interactions, ensuring adherence to quality standards and best practices.
- Exceeded performance metrics consistently by prioritizing workload and maintaining focus on key objectives.
- Adept Knowledge of Insurance Policy Contracts
Risk and Compliance
Ikea
01.2021 - 09.2023
- Managed action plans in response to investigation findings and compliance breaches.
- Conducted internal audits to address compliance issues and direct investigations.
- Monitored fire safety and security systems, initiated emergency responses, and supported Safety & Security function by overseeing CCTV and security infrastructure.
- Implemented a comprehensive risk assessment framework that identified and mitigated 95% of potential compliance issues.
Retail Sales Associate
Petco
08.2020 - 01.2021
- Assisted customers with purchases, item location, and enrollment in loyalty programs.
- Independently managed store opening and closing procedures, including preparing nightly deposits for the manager.
- Aided in monitoring shopper behavior to support loss prevention initiatives.
- Increased monthly sales through effective upselling techniques and personalized customer service, utilizing POS (Point of Sale) systems to track purchasing behaviors and manage inventory efficiently.
Security Forces PatrolMan
United States Air Force
12.2015 - 12.2019
- Aided in investigations with maintaining proper chain of custody in order to avoid further delay.
- Investigated incidents and wrote detailed reports for superior review.
- Wrote comprehensive reports on property damage, theft, unauthorized presence, and incidents.
- Led, managed and performed force protection duties to protect personnel and resources.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Education
Bachelor of Science - Information Systems
Bellevue University
Bellevue, Nebraska, NE12-2026
Bachelor of Science - Business Information Systems
University of Texas At Arlington
ArlingtonAssociate's - Cyber Security
Tarrant County College
Arlington, TX05-2022
Skills
- Technical Skills: Java, C Soft Skills: Problem Solving, Attention to Detail, Communication, Open Minded, Adaptability, Conflict Resolution, Report writing, Public speaking, In-depth research
- Field of Interest: Cyber Security, Incident Response, Networking, TCP/IP, Wireshark, OSINT investigations, Auditing, Governance, Risk and Compliance
- Hobbies: Gaming, Photography, Coding(Python)
Certification
- CompTIA Security+
- Isc2 Cyber security Isc2
- Certificate of Completion- Cybersecurity Specialist Tarrant County College
- 2022
- Certificate of Completion - Information Technology Support Tarrant County College
- Certificate of Completion - Ethical Hacking Tarrant County College
Timeline
Customer Claims Representative
USAA
05.2025 - Current
Risk and Compliance
Ikea
01.2021 - 09.2023
Retail Sales Associate
Petco
08.2020 - 01.2021
Security Forces PatrolMan
United States Air Force
12.2015 - 12.2019
Bachelor of Science - Information Systems
Bellevue University
Bachelor of Science - Business Information Systems
University of Texas At Arlington
Associate's - Cyber Security
Tarrant County College