Scotty Tukes Jr.
Los Angeles,USA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
Work History
Project Manager
The TJX Companies, Inc.
02.2021 - 09.2023
- Managed multiple projects focused on inventory control and loss prevention, ensuring the timely execution of key initiatives
- Developed and implemented project plans, managed cross-functional teams, and delivered solutions that reduced merchandise loss by 20%
- Collaborated with stakeholders to define project scope, set milestones, and track progress to ensure on-time delivery
Customer Service Representative (CSR)
Sitel
05.2018 - 04.2020
- Coordinated customer service projects aimed at improving satisfaction and streamlining processes for efficiency
- Worked with cross-functional teams to troubleshoot issues, identify bottlenecks, and implement solutions that improved service metrics
- Trained team members on new procedures, ensuring consistency in service delivery and performance improvements
Asset Protection Specialist
Walmart
12.2019 - 03.2020
- Led security-focused projects, including risk assessments and procedural audits, to enhance asset protection
- Managed project timelines, coordinating with internal teams to ensure adherence to safety protocols and incident response procedures
Director of Photography
EBON Productions
09.2018 - 04.2019
- Led photography and video production projects, managing timelines, budgets, and creative teams to deliver high-quality content
- Collaborated with producers, editors, and technical teams to ensure seamless project execution, consistently delivering projects on time and within budget
- Improved team performance by introducing new project management techniques and tools, leading to a 15% increase in project efficiency
Customer Service Advisor
Amazon
11.2016 - 11.2017
- Managed customer service initiatives, working closely with operations teams to ensure smooth project implementation and service improvement
- Analyzed project performance and customer feedback to identify areas for improvement, which resulted in enhanced service metrics
Education
Bachelor of Arts - Fine Arts
Barry University
Miami, FL05.2010
Skills
- Project Management
- Team Leadership
- Risk Management
- Budget & Resource Management
- Process Improvement
- Client & Stakeholder Management
- Project planning and development
- Project tracking
- Work flow planning
- Advanced problem solving
- Communication
Timeline
Project Manager
The TJX Companies, Inc.
02.2021 - 09.2023
Asset Protection Specialist
Walmart
12.2019 - 03.2020
Director of Photography
EBON Productions
09.2018 - 04.2019
Customer Service Representative (CSR)
Sitel
05.2018 - 04.2020
Customer Service Advisor
Amazon
11.2016 - 11.2017
Bachelor of Arts - Fine Arts
Barry University
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