Donovan Richardson

• Play a key role ensuring the department is operating at maximum efficiency while providing support across multiple platforms.
• Work closely with the Operations Analysts to create, implement and communicate departmental initiatives to drive the highest levels of customer support.
• Provide assistance to front line staff with questions, issues, and escalations in real time utilizing internal communication tools.
• Host VO (Virtual Office) sessions to assist the department leveraging product and process expertise.
• Monitor product specific Slack channels and coordinate any communications needed.
• Monitor for critical site issues and escalate to the proper resources to ensure a speedy resolution.

• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• A part of a collaborative team using email, chat, and phone support to rapidly resolve issues and inquiries

• Responded to incoming calls and live Web chat inquiries for information on NYRA eventfacilities.
• Sold admission and seating tickets to patrons who visit the track.
• Maintained a contact database of potential clients.

As an Engagement Ambassador, became a resource for alumni who are interested in learning about upcoming events, alumni groups and organizations, and opportunities to continue and/or further their involvement with the University.

• Called alumni and parent of the university to ask for donations, and to inform them about activities taking place on campus.
• Completed other administrative duties and special project that I was assigned.

• Worked as a ticket taker for athletic events on campus.
• Worked as an usher during the athletic games as well.
• During soccer and volleyball games, managed to be a ball boy.

• Assisted with product upkeep of storage/shed, as well as assisted with inventory ofproduct after events and shipments.
• Assisted with the promotions of upcoming events, and managed information databases.
• Runner at local MADE Hoops Events.