Summary
Overview
Work History
Education
Skills
Timeline
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Donovan Riley

4 Amber Lane Attleboro,MA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Shift Manager

IHOP
06.2021 - 08.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Increased positive customer reviews by 11% from exceptional service and precise details.
  • Applied various upselling techniques to generate approximately $1,200 per month extra.
  • Trained and supervised staff of 12 servers, creating a 15% reduction in staff turnover.
  • coordinated kitchen and service staff, reducing preparation time by 18%.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Internship Student

Sturdy Health Primary Care
03.2023 - 04.2023
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Conducted vital sign assessments for over 20+ patients daily, entering accurate data into the patients medical records.
  • Administered over 30+ injections with precise accuracy, reducing wait times and managing higher patient volumes.
  • Researched patient histories specifically complex cases creating insights to create treatment plans.
  • Provided clear explanations to patients during various moments in their visit, increasing their satisfaction with the care given to them.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Participated in networking events to build valuable connections within the industry for future opportunities.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Volunteer

Mass General Hospital
11.2020 - 03.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Used strong interpersonal communication skills to convey information to others.
  • Helped create a system to track patients to reduce the chance of them being delayed in their arrival.
  • Assisted in creating and implementing disease control protocol's during the COVID-19 epidemic to reduce likelihood of hospital acquired infections
  • Helped mentor new volunteers to re-encourage them and give them more passion on this impactful experience
  • Transported around 300 plus patients in total and ensuring timely arrivals and reducing the waiting period

Education

Bachelor of Science - Nursing

MCPHS University
Boston, MA
05.2026

High School Diploma -

Attleboro High School
Attleboro, MA
05.2023

Skills

  • Phlebotomy
  • Proficient in ekg readings
  • Vital Signs
  • Scheduling
  • Patient Billing/Coding
  • HIPPA/OSHA Understanding
  • CPR/First Aid
  • Data Entry
  • Attention to Detail
  • Adherence To Protocols
  • Time/Logistics Management
  • Teamwork

Timeline

Internship Student

Sturdy Health Primary Care
03.2023 - 04.2023

Shift Manager

IHOP
06.2021 - 08.2023

Volunteer

Mass General Hospital
11.2020 - 03.2023

Bachelor of Science - Nursing

MCPHS University

High School Diploma -

Attleboro High School

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Donovan Riley