Priyanni Kao
Snohomish
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role, incorporating phlebotomy license.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Coldstone Creamery
06.2024 - Current
- Supervised daily operations to ensure compliance with safety standards and protocols.
- Trained team members on operational procedures and customer service best practices.
- Managed inventory levels, facilitating stock replenishment and minimizing waste.
- Assisted in conflict resolution among team members to maintain a positive work environment.
- Collaborated with management on developing training materials for new hires.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Member
Coldstone Creamery
07.2023 - 08.2023
- Prepared and served custom ice cream creations to enhance customer satisfaction.
- Operated cash register efficiently, handling transactions and providing accurate change.
- Maintained cleanliness of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to manage high-volume periods effectively during peak hours.
- Participated in promotional events, contributing to increased brand visibility and community engagement.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Henry M. Jackson High School
Millcreek, WA06.2023
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Northwest Phlebotomy
Everett, WA08.2025
Nursing
University of Washington – Seattle Campus
Seattle, WA06-2028
Skills
- Phlebotomy
- BLS Certified
- Specimen Collection
- Cash handling
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Team development
- Delegating work
- Mentoring and coaching
- Inventory control
- Safety compliance
- Schedule management
- Sales strategies
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Staff supervision
- Employee training
Certification
- Active Phlebotomist MA-P
- BLS Certified
Languages
English
Native or Bilingual
Timeline
Shift Manager
Coldstone Creamery
06.2024 - Current
Crew Member
Coldstone Creamery
07.2023 - 08.2023
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Northwest Phlebotomy
High School Diploma -
Henry M. Jackson High School
Nursing
University of Washington – Seattle Campus