Jada Simon
Brooklyn
Summary
Certified Phlebotomist with comprehensive training in venipuncture and capillary puncture techniques. Proven ability to establish rapport with patients, effectively reducing anxiety during procedures. Completed Clinical Medical Assistant Program, gaining experience in patient care, medical histories, vital signs, and EKGs. Skilled in managing medical records, billing, scheduling, and understanding medical terminology and ethics.
Overview
4
4
years of professional experience
Work History
Shift Manager
Shake Shack
Staten Island
07.2023 - Current
- Mentored new hires to enhance staff development and productivity.
- Provided personalized mentoring to maximize individual potential.
- Coached staff on best practices and constructive feedback techniques.
- Assessed training effectiveness through progress tracking and feedback.
- Promoted continuous improvement in training programs.
- Developed training materials tailored to employee needs.
- Facilitated workshops on customer service and operational efficiency.
Home Health Aide
VNS Health
Staten Island
01.2024 - 05.2024
- Maintained patient hygiene, ensuring comfort and dignity.
- Ensured a safe home environment to minimize health risks.
- Supported daily living activities to promote patient independence.
- Conducted light housekeeping to maintain a hygienic living area.
- Prepared meals according to specific dietary requirements.
- Monitored patient health status and reported changes to nurses.
- Assisted in administering medications as prescribed by healthcare providers.
Shift Manager
Paul Hendel Products
New York
01.2022 - 07.2023
- Resolved escalated customer issues using effective problem-solving skills.
- Trained new employees on company policies and job responsibilities.
- Mentored staff to enhance team performance and efficiency.
- Provided clear operational instructions to improve team workflow.
- Implemented staff performance evaluations to identify improvement areas.
- Coordinated shift schedules to ensure operational continuity.
Education
NHA Certified - Phlebotomy Technician
Technical Institute Of America
New York, NY08-2025
Clinical Medical Assistant -
Stepful
05-2025
Home Health Aide Certification -
Partners care
Staten Island12.2024
High School Diploma -
Desoto County High School
Arcadia, FL12.2017
Skills
- Phlebotomy
- Venipuncture
- Capillary blood collection
- Specimen preparation
Knowledge
Infection Control, Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR, Efficient Communication, Customer Service, Building Rapport, Problem Solving, Effective Time Management, Excellent Leadership Skills
Timeline
Home Health Aide
VNS Health
01.2024 - 05.2024
Shift Manager
Shake Shack
07.2023 - Current
Shift Manager
Paul Hendel Products
01.2022 - 07.2023
NHA Certified - Phlebotomy Technician
Technical Institute Of America
Clinical Medical Assistant -
Stepful
Home Health Aide Certification -
Partners care
High School Diploma -
Desoto County High School