Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donovan Schultz

Topeka

Summary

Dynamic retail leader with extensive experience at Dillons Grocery Store, excelling in team management and customer service. Proven track record in enhancing store operations and fostering a culture of continuous improvement. Skilled in recruiting top talent and implementing effective training programs, driving employee engagement and operational excellence.

Overview

13
13
years of professional experience

Work History

Assistant Store Leader

Dillons Grocery Store
12.2024 - Current
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Recruiting and hiring talented individuals bringing depth and experience to the team.
  • In charge of all fresh departments ( bakery, deli, meat, and produce) to ensure shrink and sales goals are met.
  • Oversee the stores "every customer, every time" pledge to ensure all customer complaints are addressed in a timely manner and customers are treated like family upon entering our store.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Created training modules in partnership with HR for new hires.
  • Trained new-hires on [type] procedures to better service customers.

District Manager

Dollar General
03.2019 - 10.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.

Store Manager

Cricket Wireless
05.2012 - 02.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Science - Psychology

Hastings College
Hastings
05-2012

Skills

  • Customer relationships
  • Store operations
  • Health and safety
  • Team management
  • Task delegation
  • Staff management
  • Recruiting and hiring
  • Policy enforcement
  • Human resource policies
  • Problem-solving
  • Customer service

Timeline

Assistant Store Leader

Dillons Grocery Store
12.2024 - Current

District Manager

Dollar General
03.2019 - 10.2024

Store Manager

Cricket Wireless
05.2012 - 02.2019

Bachelor of Science - Psychology

Hastings College

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