Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donovan Somerton

Portland

Summary

Dynamic team leader with a proven track record at Office Depot Inc., excelling in project management and customer service. Expert in data analysis and interdepartmental collaboration, I implemented strategies that significantly enhanced team productivity and customer satisfaction. Bilingual communicator committed to fostering a positive work environment and mentoring new employees.

Overview

9
9
years of professional experience

Work History

Team Leader

Office Depot Inc
Portland
06.2024 - Current
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Maintained daily inventory to facilitate successful material distribution.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured compliance with all safety regulations in the workplace.
  • Implemented strategies to take advantage of new opportunities.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Implemented strategic plans to enhance team performance and productivity.

Gas Station Attendant

76 Gas Station
Milwaukie
06.2018 - 08.2025
  • Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Cleaned windshields using chemical solution and microfiber towel.
  • Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.

Interviewer

QuickStart
Clackamas
08.2017 - 08.2025
  • Contacted consumers from prepared list to conduct interviews to obtain information.
  • Assisted individuals in filling out applications or questionnaires.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.

Grocery Clerk

bimart
Portland
04.2023 - 09.2023
  • Processed customer payments quickly and returned exact change and receipts.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Followed safety procedures for handling and disposing of hazardous materials.
  • Worked closely with management team to develop promotional strategies that increased sales.
  • Provided assistance with loading groceries into customer vehicles upon request.
  • Updated pricing information and placed sale tags on designated items.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Coordinated with vendors and suppliers to ensure timely delivery of inventory.

Warehouse Receiver

Daikin
Portland
07.2022 - 11.2022
  • Monitored, arranged and filled warehouse shelves when needed.
  • Inspected all materials received for damage, quantity accuracy, and conformance to specifications.
  • Followed established safety guidelines at all times when operating machinery or moving materials around the warehouse.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Stacked merchandise on pallets and shelves according to predetermined sequence and identified damaged goods.
  • Verified shipment contents by comparing items to bills of lading, manifests, or other records.
  • Assisted in maintaining a clean working environment by sweeping floors, removing trash.
  • Completed receiving documents for incoming shipments.

Server

Sharis pie & shakes
Milwaukie
04.2021 - 08.2021
  • Stayed informed about daily specials, new menu items, promotions.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Grocery Stocker

Fred Meyer
Portland
11.2018 - 05.2019
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Pushed carts and loaded customer purchases into vehicles.
  • Inspected product quality and quantity before restocking shelves with new items.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.

Gas Station Attendant

Chevron
Milwaukie
08.2017 - 08.2017
  • Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Cleaned windshields using chemical solution and microfiber towel.

Truck Unloader

CEVA Logistics Inc.
Portland
05.2016 - 08.2017
  • Adapted quickly to varying types of merchandise and unloading challenges.
  • Moved freight from one area of the warehouse to another using hand-trucks or carts when necessary.
  • Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
  • Ensured cleanliness and orderliness of the unloading area to maintain a safe working environment.

Education

Bachelor of Arts - Spanish And Busines

Portland State University
Portland, OR
06-2029

Associate of Science - Business And Spanish

Portland Community College
Portland, OR
06-2018

Skills

  • Customer service
  • Inventory management
  • Data analysis
  • Interdepartmental collaboration
  • Cultural competency
  • Project management
  • Team building
  • Employee training
  • Problem solving
  • Overseeing daily activities
  • Mentoring
  • Coaching
  • Change management
  • Team assessment
  • Flexible schedule
  • Bilingual communication

Timeline

Team Leader

Office Depot Inc
06.2024 - Current

Grocery Clerk

bimart
04.2023 - 09.2023

Warehouse Receiver

Daikin
07.2022 - 11.2022

Server

Sharis pie & shakes
04.2021 - 08.2021

Grocery Stocker

Fred Meyer
11.2018 - 05.2019

Gas Station Attendant

76 Gas Station
06.2018 - 08.2025

Interviewer

QuickStart
08.2017 - 08.2025

Gas Station Attendant

Chevron
08.2017 - 08.2017

Truck Unloader

CEVA Logistics Inc.
05.2016 - 08.2017

Bachelor of Arts - Spanish And Busines

Portland State University

Associate of Science - Business And Spanish

Portland Community College

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Donovan Somerton