Donovan Thompson
Summary
Proven security and customer service expert with a history of enhancing safety and operational efficiency at M&S Security Services. Skilled in incident reporting and demonstrating exceptional time management and a proactive approach to problem-solving. Reduced theft by 20%, showcasing a commitment to results through diligent surveillance and team training. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Disciplined Military Officer knowledgeable in regulations, policies and procedures. Formulated and executed objectives to obtain mission success. Evaluated reporting requirements and offered technical advice on system capacities and readiness.
Overview
14
14
years of professional experience
Work History
Security Officer
M&S Security Services
Bakersfield, CA
04.2023 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Wrote Reports for supervisor
- conducted Daily, Hourly Patrols.
Retail Associate
AutoZone
Bakersfield, MO
04.2022 - 12.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Logged reports, expenses, receipts, and sales in company database.
Security Officer
SITREP Security Solutions
Bakersfield, CA
07.2021 - 05.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Trans West Security Services
Bakersfield, CA
02.2021 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored Security Cameras
- Completed daily Reports
Warehouse Worker
Amazon
Bakersfield, CA
01.2021 - 03.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- scanned Inventory
Caregiver
Aimes Consulting
Bakersfield, CA
06.2018 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted Clients with Medications.
92Y Unit Supply Specialist
US Army
Fort Campbell North, KY
09.2015 - 05.2018
- Reduced supply shortages with diligent monitoring of stock levels and proactive reorder recommendations.
- Collaborated effectively across departments in managing government property books for all assigned units.
- Demonstrated adaptability by adjusting to changing priorities and workload demands, consistently meeting deadlines and unit objectives.
- Managed hazardous materials in compliance with federal regulations, ensuring safe handling and disposal procedures were followed.
- Issue and Receive Small Arms
- Help Plan Military Drills
- Experienced Rifle Shooting
- Infantry Training
- Assisted my Commander in keeping military supplies accounted for.
Cook, Cashier
Jack In The Box
Bakersfield, CA
08.2013 - 09.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Retail Associate
Sheikh Shoes
Bakersfield, CA
06.2010 - 07.2012
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
High School Diploma -
Independence High School
Bakersfield, CANo Degree - Emergency Medical Technology
Bakersfield College
Bakersfield, CA08.2024
Skills
- Incident Reporting
- Security Guard License
- General security
- Picking and Packing
- Cleaning and Organizing
- Heavy Lifting
- Shipping and receiving
- Supply Chain Operations
- Elderly Care
- Time Management
- Customer Service
- Food handling
Timeline
Security Officer
M&S Security Services
04.2023 - Current
Retail Associate
AutoZone
04.2022 - 12.2023
Security Officer
SITREP Security Solutions
07.2021 - 05.2023
Security Officer
Trans West Security Services
02.2021 - 07.2021
Warehouse Worker
Amazon
01.2021 - 03.2021
Caregiver
Aimes Consulting
06.2018 - 01.2021
92Y Unit Supply Specialist
US Army
09.2015 - 05.2018
Cook, Cashier
Jack In The Box
08.2013 - 09.2014
Retail Associate
Sheikh Shoes
06.2010 - 07.2012
High School Diploma -
Independence High School
No Degree - Emergency Medical Technology
Bakersfield College