Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DONOVAN TORRES

Pennsauken,NJ

Summary

Experienced fraud prevention professional prepared to tackle challenges in field. Known for effectively investigating and resolving fraud cases, leveraging keen analytical skills and collaborative approach. Dependable team player with strong problem-solving abilities and adaptability to dynamic environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fraud Agent

TD Bank
09.2023 - 02.2025
  • Developed comprehensive reports for senior management highlighting key trends in fraudulent activity and recommended loss prevention strategies.
  • Performed periodic reviews of existing anti-fraud policies and procedures to ensure continued effectiveness in addressing evolving threats landscape.
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.

Financial Services Associate

TD Bank
09.2019 - 09.2023
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Opened accounts for new and existing customers and assisted customers in completing application forms.
  • Opened and closed accounts as required.
  • Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy.
  • Performed ATM deposits, withdrawals, check deposits and check cashing.
  • Maintained financial health of organization.
  • Compiled and sorted documents, such as invoices and checks and substantiated business transactions.
  • Promoted and marketed finance and security products to customers.
  • Offered competitive commercial banking solutions and retail financing options.

Food and Beverage Supervisor

WAWA Pennsauken
07.2015 - 08.2019
  • Ensure a pleasant shopping experience for all customers
  • Respond to customer complaints or inquiries
  • Solicit customer feedback, input and information through various communication vehicles
  • React to information and create a plan to consistently meet the expectations of all customers
  • Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display
  • Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities
  • Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives
  • Educate all food service associates to be the same
  • Execute the training, coaching and performance management of food service customer service associates
  • Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management
  • Recognize and reward associates
  • Analyze food service results and trends
  • Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability
  • Execute all action plans.

Assistant Store Manager

Champs Sports
09.2011 - 07.2015
  • Assign employees to specific duties to best meet the needs of the store
  • Interview applicants and make staffing decisions
  • Count cash drawers and make bank deposits
  • Train and develop new associates on company standards and expectations
  • Meet and exceed company standards in regards to sales and store conditions

Education

Mathematics

Camden County College
Camden, NJ
2012

undefined

Pennsauken High School
Pennsauken, NJ
2011

Skills

  • Sales skills
  • Experienced customer service
  • Relationship Management
  • Account management
  • Financial services
  • Anti-fraud systems
  • Suspicious activity reporting

Certification

  • Notary Public
  • NMLS ID

Timeline

Fraud Agent

TD Bank
09.2023 - 02.2025

Financial Services Associate

TD Bank
09.2019 - 09.2023

Food and Beverage Supervisor

WAWA Pennsauken
07.2015 - 08.2019

Assistant Store Manager

Champs Sports
09.2011 - 07.2015

undefined

Pennsauken High School

Mathematics

Camden County College

Similar Profiles

CREATE PROFILE