Donovan Turner

• Collaborate with senior management to implement customer service plan, contributing to 10% increase in CSI score
• Manage daily rental operations, ensuring availability of 250 vehicles on average
• Develop marketing strategies that increased customer base, resulting in 5% increase in rental contracts YOY

• Assisted in developing marketing campaigns for promotions and events at the casino increasing local market share by 8% YOY
• Coordinated social media content to engage customers and promote brand awareness for over 42,000 followers
• Managed email marketing initiatives to inform patrons about upcoming events and offers for over 25,000 core members
• Managed the marketing budget of $2.5 million by tracking expenditures and vendor payments diligently.
• Analyzed customer feedback to improve marketing strategies and service offerings leading a 5% ROI increase annually
• Coordinated with external agencies to develop advertising campaigns that align with overall corporate strategy.

• Assisted in managing daily store operations and team activities increasing store sales by 10% MOM.
• Trained new staff on product knowledge and customer service techniques and sales techniques

Managed partnerships with over 50 local accounts to increase store output by 5% M.O.M.

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• Assisted over 700 assigned guests with information regarding VIP events, amenities and opportunities for loyalty upgrades
• Implemented feedback processes to improve guest experiences consistently exceeding quarterly goals
• Developed long-term relationships with customers to increase opportunities for repeat business. Generating over 700,000 dollars coin daily
• Assisted with training new hosts on company procedures increasing team ROI by 5% Y.O.