Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Donrie Bivens

Camden,AR

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Owner

ReBes BaBes LLC
Camden, AR
01.2020 - Current
  • I do nails, make lip gloss, and make custom shirts.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.

Cashier/Customer Service

Littlefield Oil
Camden, AR
03.2024 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Cashier

Murphy USA
Camden, AR
02.2024 - 04.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.

Filling Operator

Amfuel
Magnolia, AR
04.2023 - 10.2023
  • Making fuel cells.
  • Operated filling machines to fill containers with product according to specifications.
  • Inspected filled containers for accuracy and quality control.
  • Performed routine maintenance on the filling equipment.
  • Ensured compliance with safety regulations while operating the machinery.
  • Cleaned equipment as needed to maintain a safe working environment.

WFH Call Center Customer Service Representative

AFMC & Office Recruiters
Little Rock, AR
02.2021 - 05.2022
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies and procedures related to customer service.
  • Responded promptly to customer inquiries via email or chat systems.

CNA - Certified Nursing Assistant

Kindred at Home
Camden, AR
11.2020 - 07.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Cashier/Customer Service/Stockroom

Ross Dress For Less
Texarkana, TX
11.2018 - 08.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Assistant Manager

EZ Mart
Arkansas
12.2018 - 03.2020
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.

Front Desk Receptionist/ Housekeeping

Comfort Suites
Texarkana, AR
10.2017 - 12.2019
  • Checking in customers and making sure all rooms are cleaned, also making sure reservations are in order for customers' check-in.
  • Also, I used to clean rooms and fix things in the room.
  • Greeted customers warmly and made them feel welcome.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Call Center Agent/Customer Service

Harte-Hanks
Texarkana, TX
05.2015 - 09.2017
  • I received 10 Purple Promises.
  • Purple Promises were given to employees who were great at their jobs.
  • In order for you to receive a Purple Promise, customers call employees' supervisor to express their satisfaction with the employees' performance.
  • Also, billing for packages and services.
  • Assisted customers with inquiries, issues and complaints via telephone, email and chat.
  • Provided accurate information on products and services to customers.
  • Resolved customer service inquiries promptly and efficiently.

Key Holder/Assistant Manager

Dollar General
Texarkana, AR
11.2012 - 03.2015
  • Opening and closing store
  • Dealing with deposits and the bank
  • Checking in vendors and the truck
  • Stocking store and leading my team to do great work
  • Take inventory of what needs to be ordered

Debone Line Worker

Pilgrim's pride
Arkansas
03.2010 - 07.2012
  • Production line.
  • Pulling tenders and packing tenders.
  • Checked and maintained the quality of deboned poultry products to meet company standards.
  • Sorted and separated poultry parts for further processing.
  • Cleaned work area, equipment, tools, and utensils according to established sanitation procedures.

Clinical Intern

Miller County Health Center
Texarkana, AR
04.2009 - 07.2011
  • Making appointments, calling clients to remind them of their appointments, signing off on charts, and test results.
  • Assisted in developing patient treatment plans based on clinical assessments and diagnoses.
  • Maintained up-to-date records of patient progress notes.
  • Collaborated with other healthcare professionals to ensure quality care for all patients.
  • Attended seminars and workshops to stay informed of best practices in the field.

.

Education

High school diploma -

Booker T Washington High School
05.2006

Skills

  • Software troubleshooting
  • Store management
  • Driving
  • Microsoft Office
  • Technology sales
  • Cash register
  • Front desk
  • Communication skills
  • Janitorial experience
  • Salesforce
  • Merchandising
  • Underwriting
  • Vital Signs
  • Customer Service
  • Restaurant experience
  • Upselling
  • Account management
  • Triage
  • Medical coding
  • IOS
  • Sales
  • Planograms
  • Phone etiquette
  • Direct sales
  • Custodial experience
  • Computer skills
  • Store Management Experience
  • Typing
  • Live chat
  • Load & unload
  • Analysis skills
  • Assistant Manager Experience
  • Microsoft Excel
  • Cash handling
  • Experience Administering Injections
  • Succession Planning

Certification

  • CNA, 02/09
  • Driver's License
  • Certificate of Achievement, 02/09
  • Exceptional Receptionist Training Program

References

References available upon request.

Timeline

Cashier/Customer Service

Littlefield Oil
03.2024 - 09.2024

Cashier

Murphy USA
02.2024 - 04.2024

Filling Operator

Amfuel
04.2023 - 10.2023

WFH Call Center Customer Service Representative

AFMC & Office Recruiters
02.2021 - 05.2022

CNA - Certified Nursing Assistant

Kindred at Home
11.2020 - 07.2021

Owner

ReBes BaBes LLC
01.2020 - Current

Assistant Manager

EZ Mart
12.2018 - 03.2020

Cashier/Customer Service/Stockroom

Ross Dress For Less
11.2018 - 08.2020

Front Desk Receptionist/ Housekeeping

Comfort Suites
10.2017 - 12.2019

Call Center Agent/Customer Service

Harte-Hanks
05.2015 - 09.2017

Key Holder/Assistant Manager

Dollar General
11.2012 - 03.2015

Debone Line Worker

Pilgrim's pride
03.2010 - 07.2012

Clinical Intern

Miller County Health Center
04.2009 - 07.2011

High school diploma -

Booker T Washington High School
Donrie Bivens