Donsella Levy
Jacksonville,FL
Summary
Dynamic and compassionate professional with extensive experience at Credit One Bank N.A. and ASH COURTS. Proven ability in customer service and problem-solving, enhancing client satisfaction and care quality. Skilled in critical thinking and attention to detail, fostering teamwork and collaboration to achieve optimal outcomes in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Third Party Collection
Credit One Bank N.A.
Jacksonville, FL
09.2024 - Current
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining high standards of patient care.
- Monitored vital signs and documented changes in residents' conditions accurately.
- Implemented infection control protocols to maintain a safe environment for residents and staff.
- Facilitated communication between residents and healthcare team, enhancing care coordination.
- Participated in interdisciplinary team meetings to discuss resident care plans and improvements.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
07.2020 - 08.2024
- Assisted customers with inquiries, ensuring accurate information delivery and positive experiences.
- Resolved issues efficiently through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Utilized CRM software to track interactions and maintain customer records for improved service quality.
- Educated clients on policy details, benefits, and claims processes to facilitate understanding and usage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
CNA
ASH COURTS
Jacksonville, FL
05.2015 - 12.2019
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining high standards of patient care.
- Monitored vital signs and documented changes in residents' conditions accurately.
- Implemented infection control protocols to maintain a safe environment for residents and staff.
- Facilitated communication between residents and healthcare team, enhancing care coordination.
- Participated in interdisciplinary team meetings to discuss resident care plans and improvements.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Cross Roads High
Jacksonville, FL05.2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Computer skills
- Critical thinking
- Organizational skills
- Decision-making
- Problem resolution
- Verbal communication
Certification
CNA
Timeline
Third Party Collection
Credit One Bank N.A.
09.2024 - Current
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
07.2020 - 08.2024
CNA
ASH COURTS
05.2015 - 12.2019
Cross Roads High