DonShanee Thomas
Rancho Cucamonga
Summary
Dynamic and customer-focused professional with experience at Black Angus, excelling in guest engagement and effective multitasking. Proven ability to enhance client experiences through exceptional service and strong communication skills. Adept at managing reservations and optimizing seating arrangements, ensuring a seamless dining experience while maintaining a welcoming atmosphere.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hostess/waitress/Expo
Black Angus
Ontario, CA
12.2023 - Current
- Welcomed guests, ensuring a positive first impression and seamless arrival experience.
- Managed reservation systems to optimize seating arrangements during peak hours.
- Assisted servers by coordinating timely delivery of food and beverages to tables.
- Maintained cleanliness and organization of the hostess station to enhance efficiency.
- Provided information on menu items, specials, and promotions to guests as needed.
Receptionist
H&R Block
Fontana Ca
12.2006 - Current
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments for clients, ensuring efficient calendar management.
- Assisted clients with tax preparation inquiries, providing accurate information.
- Maintained organized filing systems for client documents and correspondence.
- Processed payments and handled financial transactions with precision.
- Coordinated office supplies inventory, optimizing stock levels for operations.
- Implemented new procedures to enhance front desk efficiency and client experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Dog Groomer
PetSmart
Brea, CA
09.2014 - 04.2022
- Provided exceptional grooming services to ensure pet hygiene and appearance standards.
- Maintained cleanliness of grooming tools and workstations to promote safety and efficiency.
- Assisted in educating pet owners on proper grooming techniques and pet care practices.
- Collaborated with team members to enhance overall customer satisfaction and service quality.
- Adapted quickly to various dog breeds and temperaments, ensuring a positive grooming experience.
- Implemented efficient grooming processes that improved workflow and reduced wait times for clients.
- Developed strong relationships with clients by providing personalized attention and follow-up care advice.
Education
High School Diploma - Animation And Special Effects
Colony High School
Ontario, CANo Degree - Animation And Special Effects
Los Angeles Film School
Los Angeles, CASkills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer service expertise
Greeting guests
Guest engagement
Certification
Food Handlers license
First Aid CPR certificate
Dog Grooming certificate
Timeline
Hostess/waitress/Expo
Black Angus
12.2023 - Current
Dog Groomer
PetSmart
09.2014 - 04.2022
Receptionist
H&R Block
12.2006 - Current
High School Diploma - Animation And Special Effects
Colony High School
No Degree - Animation And Special Effects
Los Angeles Film School