Dontae Caldwell
Pittsburgh,PA
Summary
Adept at navigating high-stress customer interactions, I enhanced loyalty and retention at IBEX Global through empathetic conflict resolution and expert product knowledge. My blend of creative problem-solving and professional telephone demeanor, coupled with strategic sales acumen, significantly contributed to positive client feedback and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IBEX Global
Pittsburgh, PA
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Dick's
Pittsburgh, PA
10.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma - General Studies
Gateway High School
Monroeville, PA06.2023
Skills
Staff education and training
Receiving support
Professional telephone demeanor
Stock management
Service standard compliance
Stocking and replenishing
Strategic sales knowledge
Money handling abilities
Multi-line phone talent
Technical Support
Creative problem solving
Timeline
Customer Service Representative
IBEX Global
05.2024 - Current
Sales Associate
Dick's
10.2022 - 10.2023
High School Diploma - General Studies
Gateway High School