Dontae Caldwell
Pittsburgh,PA
Summary
Adept at navigating high-stress customer interactions, I enhanced loyalty and retention at IBEX Global through empathetic conflict resolution and expert product knowledge. My blend of creative problem-solving and professional telephone demeanor, coupled with strategic sales acumen, significantly contributed to positive client feedback and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IBEX Global
2024.05 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Dick's
2022.10 - 2023.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma - General Studies
Gateway High School
Monroeville, PA06.2023
Skills
Staff education and training
Timeline
Customer Service Representative
IBEX Global
2024.05 - Current
Sales Associate
Dick's
2022.10 - 2023.10
High School Diploma - General Studies
Gateway High School
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