Dontae Lee
Delanco,NJ
Summary
Skilled in CCTV surveillance and superior customer service, I excelled at Allied Universal Security Services by ensuring safety and fostering a welcoming atmosphere. Leveraging my security guard license and incident reporting skills, I enhanced facility security and customer satisfaction, significantly reducing risk and improving visitor experiences.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Burlington, NJ
03.2024 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Sales Associate
Foot Locker
Cherry Hill, NJ
01.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Walmart
Burlington, NJ
07.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Saker Shoprite
Pennington, NJ
08.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted with maintaining the company’s finances.
Sales Associate
McDonald's
Ewing, NJ
03.2020 - 03.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Ewing High School
Ewing, NJ06.2020
Skills
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
Timeline
Security Officer
Allied Universal Security Services
03.2024 - 08.2024
Sales Associate
Foot Locker
01.2023 - 10.2023
Sales Associate
Walmart
07.2021 - 10.2021
Customer Service Representative
Saker Shoprite
08.2020 - 06.2021
Sales Associate
McDonald's
03.2020 - 03.2021
Ewing High School