Dontasia Andrews
Greenville,NC
Summary
Dynamic manager with a proven track record at Fred’s Food Club, excelling in team leadership and customer service. Expert in strategic planning and conflict resolution, I enhanced customer satisfaction and streamlined operations, achieving significant cost reductions. Committed to fostering a positive work environment while driving sales and meeting organizational goals. I keep myself motivated and determined to get things done. Clearing lines of customers within a time limit and being a leader directing people and leading by example.
Overview
5
5
years of professional experience
Work History
Manager
Fred’s Food Club
08.2023 - Current
- Led team in daily operations, ensuring high standards of food safety and quality.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Trained staff on best practices for customer service and product knowledge.
- Deals with money daily and close store.
- Uses critical thinking to find solutions to problems and keeping customers happy.
- Developed schedules to optimize workforce allocation during peak hours.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Online Personal Shopper
Walmart
02.2021 - 06.2022
- Curated personalized shopping experiences based on customer preferences and product availability.
- Utilized Walmart's online platform to manage orders efficiently and ensure timely fulfillment.
- Collaborated with team members to enhance customer service and resolve order discrepancies.
- Streamlined inventory management processes by accurately tracking product stock levels online.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
South View High School
Fayetteville, NC05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Goal setting
- Strategic planning
- Conflict resolution
- Schedule preparation
- Sales management
- Clear communication
- Work prioritization
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Problem-solving
- Active listening
Timeline
Manager
Fred’s Food Club
08.2023 - Current
Online Personal Shopper
Walmart
02.2021 - 06.2022
High School Diploma -
South View High School