Dontavious K Smith
Houston,TX
Summary
Highly motivated and detail-oriented professional with over 7 years of experience in customer service, manual labor, and legal document delivery as a process server. Skilled in clear communication, timely task execution, and providing exceptional service in fast-paced environments. Proven ability to assist and support customers with professionalism and efficiency. Seeking to bring a strong work ethic and reliable performance to a company where I can grow and contribute to long-term success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
12.2024 - 04.2025
- Provided assistance, information, and support to customers regarding products and services
- Answered inquiries, resolved issues, and ensured a high level of customer satisfaction
Appliance Technician
Appliances of Katy
01.2024 - 11.2024
- Diagnosed, repaired, and installed household appliances including refrigerators, dishwashers, and ovens
- Performed routine maintenance, provided cost estimates, and educated customers on proper appliance usage
Team Lead
Bellhop
11.2021 - 11.2023
- Oversaw team operations, delegated tasks, and ensured efficient moving services
- Fostered a positive and productive team environment, providing support and resources for team members
Overnight Packer
Walmart
05.2021 - 09.2021
- Picked, packed, weighed, and labeled products for customer orders
- Prepared items for shipping outside of normal business hours
Process Server
Paralegal Services of MS
02.2019 - 05.2021
- Delivered legal documents such as subpoenas, summonses, and complaints to individuals involved in legal proceedings
- Recognized as Employee of the Month for 3 consecutive months due to outstanding performance
Education
Associate Degree - Business Marketing & Management
Jackson State University
Jackson, MS01.2022
Associate Degree -
Hinds Community College
Utica, MS01.2020
Completed coursework -
East Central Community College
Decatur, MS01.2019
Skills
- Excellent verbal and written communication
- Customer service & support
- Legal document delivery (Process Serving)
- Time management
- Conflict resolution
- Problem-solving
- Physical stamina & manual labor
- Attention to detail
- Adaptability
- Team collaboration
- Basic computer skills
- TV mounting
- Moving, packing, and unpacking
- Loading and unloading
- Landscaping
- Maintenance and repairs
- Appliance technician work
- Installations and white glove servicing
Accomplishments
Achieved Employment of the month 3 months in a row
Managed a team and built a everlasting reputation for hardworking success
Languages
English
Full Professional
Certification
- Valid Driver's License
- DOT Certification - Texas, Tennessee, Mississippi, Georgia
Timeline
Customer Service Representative
Home Depot
12.2024 - 04.2025
Appliance Technician
Appliances of Katy
01.2024 - 11.2024
Team Lead
Bellhop
11.2021 - 11.2023
Overnight Packer
Walmart
05.2021 - 09.2021
Process Server
Paralegal Services of MS
02.2019 - 05.2021
Associate Degree - Business Marketing & Management
Jackson State University
Associate Degree -
Hinds Community College
Completed coursework -
East Central Community College
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