Donte Brooks
Cincinnati,OH
Summary
Dynamic Operations Supervisor with a proven track record at DHL Express, excelling in performance monitoring and staff supervision. Adept at enhancing productivity through effective task delegation and motivational leadership, resulting in streamlined workflows and improved employee engagement. Skilled in compliance management and proficient in Microsoft Office, driving operational excellence.
Overview
34
34
years of professional experience
Work History
Operations Supervisor
DHL Express
Erlanger, KY
07.2018 - 07.2026
- Oversaw daily activities to facilitate efficient package processing and timely deliveries.
- Assisted in training staff on safety protocols and operational best practices to improve workplace efficiency.
- Observed workflow to detect bottlenecks and proposed solutions to enhance productivity.
- Coordinated daily operations for effective performance, promoting smooth workflows and timely task completion.
- Communicated regularly with upper management to provide updates on operational status and challenges faced by the team.
- Processed bi-weekly payroll for employees.
Operations Supervisor
UPS
Sharonville, OH
10.2012 - 07.2018
- Conducted performance reviews for team members to highlight improvement opportunities and establish development goals.
- Followed company policies, industry regulations, safety standards, and local laws during daily operations.
- Supported team productivity by delivering ongoing training, coaching, and mentoring to employees.
- Assigned tasks based on a careful assessment of each employee's skills and knowledge.
- Guided staff in safety protocols and operational best practices to improve workplace efficiency.
- Oversaw daily operations to facilitate efficient package processing and timely deliveries.
Senior Service Technician
Time Warner Cable
Cincinnati, OH
03.2000 - 08.2012
- Diagnosed and fixed complex telecommunications equipment to support service performance.
- Assisted in installing and maintaining cable systems to improve customer experience through dependable service.
- Worked with teams to resolve escalated technical issues to facilitate prompt customer solutions.
- Followed safety protocols to minimize risks during service visits.
- Provided customer support through effective communication, active listening, and empathy when resolving concerns.
Communications Specialist
US Army
08.1992 - 01.2000
- Assisted in creating and executing communication plans to improve internal and external messaging.
- Supported public relations activities to uphold a positive organizational image during significant events.
- Contributed to the development of engaging content across various platforms including social media, newsletters, and press releases.
- Aided in managing crisis communication efforts to ensure timely and accurate information distribution.
Education
High School Diploma -
Winton Woods High School
Cincinnati, OH1992
Skills
Operations management
Performance monitoring
Task delegation
Staff supervision
Scheduling and calendar management
Phone and email etiquette
Motivational leadership
Team leadership
Multitasking and organization
Employee engagement
Root-cause analysis
Compliance management
Microsoft office
Data entry
Timeline
Operations Supervisor
DHL Express
07.2018 - 07.2026
Operations Supervisor
UPS
10.2012 - 07.2018
Senior Service Technician
Time Warner Cable
03.2000 - 08.2012
Communications Specialist
US Army
08.1992 - 01.2000
High School Diploma -
Winton Woods High School